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2025-08-22
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.source-category{font-weight:600;color:var(--text);margin-top:12px;margin-bottom:4px;font-size:13px;text-transform:uppercase;letter-spacing:.5px} /style> script> document.addEventListener(DOMContentLoaded, function() { // Convert screenshot rollovers to click functionality document.querySelectorAll(.screenshot-rollover).forEach(function(element) { element.addEventListener(click, function(e) { e.preventDefault(); const img this.querySelector(img); if (img) { showScreenshotModal(img.src, img.alt); } }); }); function showScreenshotModal(src, alt) { const modal document.createElement(div); modal.className screenshot-modal; modal.style.display block; const img document.createElement(img); img.src src; img.alt alt; const closeBtn document.createElement(button); closeBtn.className close-btn; closeBtn.innerHTML ✕ span>Close/span>; const navigationHint document.createElement(div); navigationHint.className navigation-hint; navigationHint.textContent Press ESC or click outside image to close; 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name: Independent Consumer Investigation }, publisher: { @type: Organization, name: Avoid Handi Services, url: https://avoid-handiservices.com/ }, mainEntity: { @type: Review, itemReviewed: { @type: LocalBusiness, name: Handi Services, address: { @type: PostalAddress, addressRegion: Arizona, addressCountry: US } }, reviewRating: { @type: Rating, ratingValue: 1, bestRating: 5 }, author: { @type: Person, name: Consumer Investigation }, reviewBody: Documented investigation into Handi Services practices including misrepresentation, poor communication, and failure to honor commitments despite $15,000 deposit., datePublished: 2025-08-11 }, keywords: Handi Services, Arizona contractor, consumer review, contractor investigation, ROC complaint, Bobby Thompson, Robert Thompson, Jesse Thompson } /script>/head>body> header> h1 styleposition: absolute; left: -10000px; top: auto; width: 1px; height: 1px; overflow: hidden;>Independent Consumer Review: Handi Services Arizona Investigation/h1> /header> main classwrap rolemain>section iddisclaimer classcard disclaimer> h2>Disclaimer/h2> p>This site is an strong>independent, non‑commercial investigative resource/strong> compiled by the homeowner. All records linked here are strong>public documents obtained from official government sources/strong>. While every effort has been made to ensure accuracy, strong>no guarantee is made as to completeness or timeliness/strong>. Visitors should strong>independently verify all information/strong> against the original source./p>/section>section classcard toc> h3>Table of Contents/h3> ul> li>a href#section-a>Section A — Overview/a>/li> li>a href#timeline>Section B — Timeline of Project Events/a>/li> li>a href#research>Section C — Research/a>/li> li>a href#sources>Sources & References/a>/li> /ul>/section> article idsection-a classcard> h2>Section A — Overview/h2> p>This document provides a verified timeline and supporting evidence for the Handi Services project dispute. Facts are marked accordingly; opinions are clearly labeled./p>p>In our direct dealings with Handi Services, we encountered significant misrepresentation, poor communication, and refusal to honor verbal and written commitments. Despite a $15,000 deposit and repeated assurances that materials would be ordered and work would commence within two weeks, no physical work was performed. Costs were inflated after agreements, and agreed services such as furniture moving were later denied or upcharged. Our attempts to resolve the dispute were met with defensiveness, contradictory statements, and offers of partial refunds far below the unearned amount. These experiences are echoed in public reviews, such as the Yelp review shown below./p>figure> img srcimages/yelp-review-rachel.png altYelp review by Rachel K. regarding Handi Services stylemax-width:100%;border:1px solid var(--line);border-radius:8px;> figcaption classmuted>Yelp review posted by Rachel K. on August 10, 2025./figcaption>/figure> /article> article idtimeline classcard> h2>Section B — Timeline of Project Events/h2> div classdivider>/div> div classmonth-group> h3>May 2025/h3> /div> div classtimeline-item fact>strong>May 5, 2025:/strong> Text from Ashley (Handi Services) via Angies List lead form introduction./div> div classtimeline-item fact>strong>May 5, 2025:/strong> Email from Angi: Handi Services sends initial message expressing interest in project and intent to call shortly./div> div classtimeline-item fact>strong>May 5, 2025:/strong> Jon confirms address for upcoming appointment./div> div classtimeline-item fact>strong>May 7, 2025:/strong> Initial in-person meeting with Jon and Adam from Handi Services./div> div classtimeline-item fact>strong>May 13, 2025:/strong> Appointment rescheduled at Jon’s request./div> div classtimeline-item fact>strong>May 19, 2025:/strong> Meeting at homeowner’s residence to review scope; Jon identifies “Bobby Thompson” as CEO; scope includes loft remodel, master bed/closet, laundry cabinetry, and other upgrades./div> div classtimeline-item fact>strong>May 22, 2025:/strong> Discussion about higher-than-expected carpet cost; revised scope for $30,000 agreed; $15,000 deposit wired; contract signed; start promised within 2 weeks./div> div classtimeline-item fact>strong>May 27–28, 2025:/strong> Scheduling discussions for carpet selection at ProSource./div> div classmonth-group> h3>June 2025/h3> /div> div classtimeline-item fact>strong>June 4–5, 2025:/strong> Meeting at ProSource; carpet selected (Gregerson Premium: Canvas); French door style discussed (3-panel frosted preferred)./div> div classtimeline-item opinion>strong>June 5, 2025:/strong> Two weeks from contract signing passes with no project start; perceived as first missed commitment./div> div classtimeline-item fact>strong>June 9–10, 2025:/strong> Jon confirms carpet selection submitted; discusses door choice and coordination with Rachel./div> div classtimeline-item fact>strong>June 11, 2025:/strong> Jon forwards CEOs carpet upgrade pricing; offers to pick up samples; Rachel confirms availability June 11–13. Jon implies Premium ($900) upgrade cost based on CEOs direction. span classscreenshot-rollover>View Screenshotimg srcimages/jun11-upgrade-pricing.png altJons text showing Premium ($900) upgrade pricing>/span>/div> div classtimeline-item fact>strong>June 12, 2025:/strong> Jon schedules sample pickup; adds Morgan (project manager) to text thread; meeting planned for June 14./div> div classtimeline-item fact>strong>June 14, 2025:/strong> Jon and Morgan arrive for site visit (~30 minutes)./div> div classmonth-group> h3>July 2025/h3> /div> div classtimeline-item fact>strong>July 1, 2025:/strong> Rachel asks Morgan if the furniture moving fee was included. Morgan gives a vague answer referencing budget changes and higher carpet cost, without directly addressing the question. span classscreenshot-rollover>View Screenshotimg srcimages/furniture-moving-texts.png altScreenshot of July 1 text messages with Morgan>/span>/div> div classtimeline-item fact>strong>July 2, 2025:/strong> Dave sent a formal clarification letter to Handi Services requesting confirmation that furniture moving was included in the scope. a hrefdocuments/furniture-moving-clarification.pdf target_blank classdoc-link>View Letter/a>/div>div classtimeline-item opinion>strong>July 2, 2025:/strong> This request was prompted by Morgans vague and non-committal answer to a direct question about furniture moving, suggesting an attempt to avoid committing to prior verbal assurances./div>div classtimeline-item verbal>strong>July 2, 2025:/strong> Jon verbally informed Dave over the phone that he was no longer working for Handi Services./div>div classtimeline-item fact>strong>July 2, 2025:/strong> Following Bobby’s response to the clarification letter, Dave attempted to access the digitally signed contract, but found that the original signing links had expired. The HandiServices.us website contained no guidance on accessing documents, there was no indication of a client portal, and no instructions had been provided for such a portal. Dave texted Jon, left voicemails at the main company phone number, and sent email requesting the contract. a hrefdocuments/kujawski-blue-spruce-contract.pdf target_blank classdoc-link>View Email Request/a> span classscreenshot-rollover>View Screenshotimg srcimages/july2-contract-access.png altText conversation with Jon regarding access to the signed contract>/span>/div>div classtimeline-item opinion>strong>July 2, 2025:/strong> The lack of access process or portal information reflects poor client communication and record management practices./div> div classtimeline-item fact>strong>July 10, 2025:/strong> Bobby sent an email titled “Project Review Complete – Clear Options and Solutions for Your Carpet Installation,” outlining his view of the project state and options to move forward. Notably, the carpet upgrade cost, originally presented by Jon as approximately $900, was now stated to be over $4,000 above the allowance. a hrefdocuments/project-review-complete.pdf target_blank classdoc-link>View Email/a>/div>div classtimeline-item opinion>strong>July 10, 2025:/strong> The email employed a confusing and manipulative tone, consistent with tactics described in Donald Trump’s em>Art of the Deal/em>, framing inflated costs as goodwill concessions./div>div classtimeline-item fact>strong>July 10, 2025:/strong> Homeowner informs Jon of project cancellation; requests contractor referrals; no further progress made./div>div classtimeline-item fact>strong>July 11, 2025:/strong> Phone call with Robert “Bobby” Thomas Thompson regarding project status, communication issues, contract access, and disputed costs for carpet upgrade and furniture moving. Bobby reiterated that the carpet was not ordered due to cost overages, disputed prior communication issues, and refused to consider the project cancelled, stating a legal obligation to complete under contract. a hrefdocuments/2025-07-11-project-review.pdf target_blank classdoc-link>View Transcript/a>/div>div classtimeline-item opinion>strong>July 11, 2025:/strong> Bobby’s approach during the call was defensive and dismissive, repeatedly talking over concerns, challenging the homeowners’ statements, and framing contractual obligation as justification to continue work despite expressed intent to cancel./div>div classtimeline-item fact>strong>July 11, 2025:/strong> Following the phone call, Bobby emailed a message titled “Moving Forward Together – Your Project Solutions” asserting that cancellation was not legally possible under Arizona law and offering three paths forward: a revised $30,000 contract, a change order approach, or scope adjustments. Dave and Rachel replied later that day, declining to proceed with the renovation and proposing a mutual termination with a partial refund of $8,000–$10,000. a hrefdocuments/2025-07-11-moving-forward.pdf target_blank classdoc-link>View Email Exchange/a>/div>div classtimeline-item opinion>strong>July 11, 2025:/strong> Bobby’s email emphasized legal obligations and inflated the value of preconstruction services to $18,000–$22,000+, a framing tactic that appeared intended to dissuade cancellation and justify continuation of the project./div>div classtimeline-item fact>strong>July 11, 2025:/strong> Bobbys Moving Forward Together – Your Project Solutions email included a PDF copy of the approved signed contract, showing the original $30,000 scope and payment schedule. a hrefdocuments/2025-07-11-contract-copy.pdf target_blank classdoc-link>View Contract Copy/a>/div>div classtimeline-item opinion>strong>July 11, 2025:/strong> The contract does not include a cancellation clause, making Bobbys assertion that cancellation is not legally possible under Arizona law a questionable interpretation that favors the contractor./div>div classtimeline-item fact>strong>July 11, 2025:/strong> Immediately after Bobby’s “Moving Forward Together – Your Project Solutions” email, Dave received an automated invitation to register for the Handi Services Buildertrend client portal. Upon accessing the portal, it contained no contract, no deposit information, no project data, no orders, no progress updates, and no assigned personnel. a hrefdocuments/2025-07-11-portal-invite.pdf target_blank classdoc-link>View Invitation/a>/div>div classtimeline-item opinion>strong>July 11, 2025:/strong> The portal appeared hastily created and unused, likely set up in response to prior complaints about access to project documents, rather than as part of a genuine, established workflow./div> div classtimeline-item fact>strong>July 16, 2025:/strong> Initial complaint filed with the Arizona Registrar of Contractors (ROC #2025‑07032) alleging abandonment, refusal to refund unearned funds, and failure to provide change orders, itemized accounting, or evidence of work performed after a $15,000 deposit. a hrefdocuments/roc-complaint-form.pdf target_blank classdoc-link>View Complaint Form/a>/div>div classtimeline-item fact>strong>July 16, 2025:/strong> Initial ROC complaint filed (#2025‑07032) for misrepresentation, abandonment, and failure to perform./div>div classtimeline-item fact>strong>July 21, 2025:/strong> ROC issued an allegation letter to Handi Services requesting a written response within 10 days to address the complaint. a hrefdocuments/roc-allegation-letter.pdf target_blank classdoc-link>View Allegation Letter/a>/div>div classtimeline-item opinion>strong>July 22, 2025:/strong> 60 days had passed since the $15,000 deposit was paid, with no physical work started, no materials delivered, and ongoing disputes preventing project commencement./div>div classtimeline-item fact>strong>July 28, 2025:/strong> ROC investigator issued a dismissal letter stating the allegations did not indicate grounds for discipline under A.R.S. § 32‑1154(A) and would not result in a citation. a hrefdocuments/roc-dismissal-letter.pdf target_blank classdoc-link>View Dismissal Letter/a>/div>div classtimeline-item opinion>strong>July 28, 2025:/strong> While the ROC dismissed the complaint on statutory grounds, the decision did not address the factual dispute over performance or payment, and expressly noted the option to seek relief in another forum./div>div classtimeline-item fact>strong>July 28, 2025:/strong> Dave sent a formal demand letter requesting a partial refund of $10,000 based on the lack of physical work performed to date. Bobby responded the same day, disputing abandonment claims, asserting significant preconstruction value, and offering a one-time settlement of $5,114.85 with conditions including mutual release, confidentiality, and non-disparagement. a hrefdocuments/2025-07-28-formal-demand.pdf target_blank classdoc-link>View Letter & Response/a>/div>div classtimeline-item opinion>strong>July 28, 2025:/strong> Bobbys response escalated rhetoric, emphasizing alleged false ROC complaints and potential legal action, while framing his settlement offer as generous despite retaining two-thirds of the deposit./div> div classmonth-group> h3>August 2025/h3> /div>div classtimeline-item fact>strong>August 1, 2025:/strong> Met with construction attorney at Harrison Law to review options for recovery. Attorney advised that Arizona small claims court has a $10,000 limit, and that pursuing amounts above this would require litigation. Due to poor language in the contract, litigation would likely cost more than $15,000 to fight, exceeding the disputed amount./div>div classtimeline-item opinion>strong>August 1, 2025:/strong> Legal counsel’s assessment highlighted how the contract’s vague terms and structure favored the contractor, making cost‑effective recovery through court unlikely beyond the small claims limit./div>div classtimeline-item fact>strong>August 5, 2025:/strong> Dave sent an email titled Request for Immediate Resolution of Outstanding Contractual Concerns offering a full $15,000 refund in exchange for confirming in writing that the agreement was honored professionally, and proposing to post positive public reviews and share a favorable story through the KSAZ FOX 10 consumer advocacy team. a hrefdocuments/2025-08-05-immediate-resolution.pdf target_blank classdoc-link>View Email/a>/div>div classtimeline-item opinion>strong>August 5, 2025:/strong> The message framed the refund as a reputational opportunity for Bobby, appealing to ego and public image rather than focusing solely on contractual or legal arguments./div>div classtimeline-item fact>strong>August 8, 2025:/strong> Second ROC complaint submitted (ROC #2025‑07962) focusing on company structure misrepresentation and deceptive business practices related to Nevada vs. Arizona entity management./div> /article> article idresearch classcard> h2>Section C — Research/h2> h3>Robert Thomas Thompson — Public Court Records (Arizona)/h3> ul> li>strong>Civil — Thompson et al. v. Peterson et al. (P‑1300‑CV‑20020249, filed 4/11/2002)/strong> — Multi‑party civil matter in Yavapai County; dismissed in 2004 after notices of settlement and stipulations. a hrefdocuments/az-publicaccess-P-1300-CV-20020249-thompson-v-peterson.pdf target_blank>View Record/a>/li> li>strong>Traffic — Tucson Municipal Court (M‑1041‑TR‑7025318, filed 3/13/2007; disposition 4/9/2021)/strong> — Traffic matter listing Robert Thomas Thompson as defendant; disposition recorded 4/9/2021. a hrefdocuments/az-publicaccess-M-1041-TR-7025318-traffic-tucson.pdf target_blank>View Record/a>/li> li>strong>Civil — Michael Moran v. Werner Enterprises, Inc. et al. (S‑0200‑CV‑201600240, filed 5/17/2016)/strong> — Robert Thomas Thompson listed as defendant; subpoena issuance noted. a hrefdocuments/az-publicaccess-S-0200-CV-201600240-civil-cochise.pdf target_blank>View Record/a>/li> li>strong>Criminal — Yavapai County Superior (P‑1300‑CR‑201901500, filed 12/12/2019; disposed 3/1/2021)/strong> — Dangerous drug possession — Guilty (3/1/2021). Other counts dismissed. Subsequent probation; terminated/discharged 5/4/2023. a hrefdocuments/az-publicaccess-P-1300-CR-201901500-criminal-yavapai.pdf target_blank>View Record/a>/li> li>strong>Civil — Midland Funding, LLC v. Robert Thompson (P‑1300‑CV‑202000274, filed 3/19/2020)/strong> — Debt collection action; default process noted (application for entry of default 5/21/2020; proposed default judgment 7/10/2020). a hrefdocuments/az-publicaccess-P-1300-CV-202000274-midland-funding.pdf target_blank>View Record/a>/li> li>strong>Criminal — Maricopa County Superior (S‑0700‑CR‑2021106438, filed 2/19/2021; disposed 6/7/2021)/strong> — One count marked Guilty (6/7/2021) with subsequent probation and discharge (order entered 6/23/2023). a hrefdocuments/az-publicaccess-S-0700-CR-2021106438-criminal-maricopa.pdf target_blank>View Record/a>/li> li>strong>Dissolution of Marriage — Yavapai County (P‑1300‑DO‑202100187, filed 3/16/2021; decree 7/26/2021)/strong> — Dissolution case between Robert Thomas Thompson (petitioner) and Nicole Alexandria Hall; decree entered by default 7/26/2021. a hrefdocuments/az-publicaccess-P-1300-DO-202100187-dissolution.pdf target_blank>View Record/a>/li> li>strong>Marriage License — Yavapai County (P‑1300‑ML‑202100427, 6/9/2021)/strong> — Marriage license issued to Jesse Kathleen Garcia and Robert Thomas Thompson. a hrefdocuments/az-publicaccess-P-1300-ML-202100427-marriage-license.pdf target_blank>View Record/a>/li> /ul> p classmuted>Summaries based on Arizona Judicial Branch Public Access records provided by the homeowner. Always verify against the court of record./p> h3>Jesse Kathleen Thompson — Public Court Records (Arizona)/h3> ul> li>strong>Photo Enforcement — Scottsdale City Court (R‑0751‑PR‑2025026195, filed 7/10/2025)/strong> — Speed greater than reasonable and prudent (10–15 mph over). Case opened via electronic complaint and photo enforcement acknowledgment set. a hrefdocuments/az-publicaccess-R-0751-PR-2025026195-photoenf-scottsdale.pdf target_blank>View Record/a>/li> /ul> h3>Handi Services — Official Public Records/h3> ul> li>strong>Arizona Corporation Commission — Foreign Registration Statement/strong> — Filing for Handi Services Limited Liability Company, including Nevada registration details, management, statutory agent, and certified copies of related Nevada filings. a hrefdocuments/AZ_ecorp_HandiServices_GetFilingDocuments.pdf target_blank>View Document/a>/li> li>strong>Arizona Registrar of Contractors — License ROC 354740/strong> — License details for Handi Services Limited Liability Company, including qualifying party, bond information, classification, and status. a hrefdocuments/AZ_ROC_HandiServices.pdf target_blank>View Document/a>/li> /ul>/article>section idsources classcard sources> h3>Sources & References/h3> div classsource-category>Government & Regulatory/div> ul> li>a hrefhttps://roc.az.gov/ target_blank>Arizona Registrar of Contractors (ROC)/a>/li> li>a hrefhttps://www.azcc.gov/ target_blank>Arizona Corporation Commission/a>/li> li>a hrefhttps://apps.azcourts.gov/publicaccess/caselookup.aspx?AspxAutoDetectCookieSupport1 target_blank>Arizona Judicial Branch - Public Access/a>/li> /ul> div classsource-category>Business & Review Platforms/div> ul> li>a hrefhttps://handiservice.us/ target_blank>Handi Services Official Website/a>/li> li>a hrefhttps://www.yelp.com/biz/handi-services-scottsdale target_blank>Handi Services on Yelp/a>/li> li>a hrefhttps://www.thumbtack.com/az/scottsdale/general-contractors/handi-services/service/535768483650953226 target_blank>Handi Services on Thumbtack/a>/li> li>a hrefhttps://www.bbb.org/us/az/scottsdale/profile/general-contractor/handi-services-1126-1000144320 target_blank>Handi Services on Better Business Bureau/a>/li> li>a hrefhttps://www.angi.com/companylist/us/az/anthem/handi-services-limited-liability-company-reviews-1.htm target_blank>Handi Services on Angi/a>/li> /ul> p classmuted stylemargin-top:1.5em;font-size:13px;>All information compiled from public records and official sources. Links provided for verification and reference purposes./p>/section> /main>/body>/html>
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