Domain > help.cyclemasters.com

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Date	IP Address
2020-08-22	3.223.44.197 (ClassC)
2025-03-03	52.4.103.186 (ClassC)
2025-11-18	3.225.219.144 (ClassC)

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!DOCTYPE html>html>    head>    meta charsetutf-8/>    title>CycleMasters Support/title>    meta nameviewport contentwidthdevice-width, maximum-scale1/>    meta nameapple-mobile-web-app-capable contentyes/>    meta nameformat-detection contenttelephoneno>    meta namedescription contentCommon questions and support documentation/>    meta nameauthor contentCycleMasters/>    link relcanonical hrefhttps://help.cyclemasters.com/>                link relstylesheet href//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1762933635388.css>        style>        body { background: #ffffff; }        .navbar .navbar-inner { background: #000000; }        .navbar .nav li a,         .navbar .icon-private-w  { color: #c0c0c0; }        .navbar .brand,         .navbar .nav li a:hover,         .navbar .nav li a:focus,         .navbar .nav .active a,         .navbar .nav .active a:hover,         .navbar .nav .active a:focus  { color: #ffffff; }        .navbar a:hover .icon-private-w,         .navbar a:focus .icon-private-w,         .navbar .active a .icon-private-w,         .navbar .active a:hover .icon-private-w,         .navbar .active a:focus .icon-private-w { color: #ffffff; }        #serp-dd .result a:hover,        #serp-dd .result > li.active,        #fullArticle strong a,        #fullArticle a strong,        .collection a,        .contentWrapper a,        .most-pop-articles .popArticles a,        .most-pop-articles .popArticles a:hover span,        .category-list .category .article-count,        .category-list .category:hover .article-count { color: #4381b5; }        #fullArticle,         #fullArticle p,         #fullArticle ul,         #fullArticle ol,         #fullArticle li,         #fullArticle div,         #fullArticle blockquote,         #fullArticle dd,         #fullArticle table { color:#585858; }    /style>        link relapple-touch-icon-precomposed href//d3eto7onm69fcz.cloudfront.net/assets/ico/touch-152.png>    link relshortcut icon typeimage/png href//d33v4339jhl8k0.cloudfront.net/docs/assets/5e45405404286364bc954796/images/63dbc0d7d4571976c49de0f5/favicon.png>    !--if lt IE 9>            script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js>/script>        !endif-->            script typeapplication/ld+json>        {@context:https://schema.org,@type:WebSite,url:https://help.cyclemasters.com,potentialAction:{@type:SearchAction,target:https://help.cyclemasters.com/search?query{query},query-input:required namequery}}        /script>        /head>    body>        script>            window.onload  function() {                $(#searchBar input.search-query ).focus();            };        /script>        header idmainNav classnavbar>    div classnavbar-inner>        div classcontainer-fluid>            a classbrand hrefhttps://app.cyclemasters.com>                            span>CycleMasters Support/span>                        /a>                            button typebutton classbtn btn-navbar data-togglecollapse data-target.nav-collapse>                    span classsr-only>Toggle Navigation/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                /button>                        div classnav-collapse collapse>                nav rolenavigation>!-- added for accessibility -->                ul classnav>                                            li idhome classactive>a href/>Home b classcaret>/b>/a>/li>                                                                                            li  idbusiness>a href/collection/304-business>Business  b classcaret>/b>/a>/li>                                                    li  idaccount>a href/collection/1-account>Account  b classcaret>/b>/a>/li>                                                    li  idwebshop>a href/collection/238-webshop>Webshop  b classcaret>/b>/a>/li>                                                    li  idbike>a href/collection/292-bike>Bike  b classcaret>/b>/a>/li>                                                    li  idworkouts>a href/collection/100-workouts>Workouts  b classcaret>/b>/a>/li>                                                    li  idequipment-usage>a href/collection/38-equipment-usage>Equipment & Usage  b classcaret>/b>/a>/li>                                                                                        li idcontact>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                        li idcontactMobile>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                                    /ul>                /nav>            /div>!--/.nav-collapse -->        /div>!--/container-->    /div>!--/navbar-inner-->/header>        section iddocsSearch>                            h1>Common questions and support documentation/h1>                         form action/search methodGET idsearchBar autocompleteoff>                    input typetext namequery titlesearch-query classsearch-query placeholderSearch the knowledge base aria-labelSearch the knowledge base value>                button typesubmit aria-labelSearch>i classicon-search lp>/i>span>Search/span>/button>                div idserp-dd styledisplay:none;>                    ul classresult>/ul>                /div>            /form>        /section>!--/docsSearch-->        section idcontentArea classcontainer-fluid>                div idnoResults styledisplay:none;>No results found/div>                        section classthreeCol row-fluid>                                    section classcollection idcollection-1>                        div classcollection-head no-desc >                            h2>a href/collection/1-account>Account/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/204-how-can-i-cancel-my-membership>i classicon-article-doc>/i>span>How can I cancel my membership?/span>/a>/li>                                                            li>a href/article/120-change-information>i classicon-article-doc>/i>span>Change Personal information/span>/a>/li>                                                            li>a href/article/241-login-with-google-apple>i classicon-article-doc>/i>span>Login with Google & Apple/span>/a>/li>                                                            li>a href/article/198-how-can-i-start-a-membership>i classicon-article-doc>/i>span>How can I start a membership?/span>/a>/li>                                                            li>a href/article/260-verification-payment-method>i classicon-article-doc>/i>span>Verification Payment method/span>/a>/li>                                                            li>a href/article/121-available-payment-methods>i classicon-article-doc>/i>span>Available payment methods/span>/a>/li>                                                            li>a href/article/203-can-i-pause-my-membership>i classicon-article-doc>/i>span>Can I pause my membership?/span>/a>/li>                                                            li>a href/article/202-i-have-a-promotion-code-where-can-i-enter-it>i classicon-article-doc>/i>span>I have a promotion code, where can I enter it?/span>/a>/li>                                                            li>a href/article/122-invoicing>i classicon-article-doc>/i>span>Invoicing/span>/a>/li>                                                            li>a href/article/119-forgot-password>i classicon-article-doc>/i>span>Forgot password/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/1-account>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-304>                        div classcollection-head no-desc >                            h2>a href/collection/304-business>Business/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/350-connect-the-cyclemasters-studio-player>i classicon-article-doc>/i>span>Connect the CycleMasters Studio Player/span>/a>/li>                                                            li>a href/article/353-tablet-app-always-in-the-foreground>i classicon-article-doc>/i>span>Tablet app always in the foreground/span>/a>/li>                                                            li>a href/article/351-log-in-to-the-studio-app>i classicon-article-doc>/i>span>Log in to the Studio App (TV)/span>/a>/li>                                                            li>a href/article/347-how-does-a-business-membership-work>i classicon-article-doc>/i>span>How does a business membership work?/span>/a>/li>                                                            li>a href/article/352-add-devices>i classicon-article-doc>/i>span>Add devices/span>/a>/li>                                                            li>a href/article/349-studio-player-quick-start>i classicon-article-doc>/i>span>Getting started with the CycleMasters Studio Player/span>/a>/li>                                                            li>a href/article/348-playback-options>i classicon-article-doc>/i>span>How can the lessons be played?/span>/a>/li>                                                            li>a href/article/357-installing-the-cyclemasters-studio-app-on-your-own-hardware>i classicon-article-doc>/i>span>Installing the CycleMasters Studio App on your own hardware/span>/a>/li>                                                            li>a href/article/356-compatible-devices-for-installing-the-studio-app-on-personal-hardware>i classicon-article-doc>/i>span>Compatible devices for installing the studio app on personal hardware/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-238>                        div classcollection-head no-desc >                            h2>a href/collection/238-webshop>Webshop/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/244-what-is-the-delivery-time-of-my-order>i classicon-article-doc>/i>span>What is the delivery time of my order?/span>/a>/li>                                                            li>a href/article/248-how-does-exchanging-and-returning-work>i classicon-article-doc>/i>span>Returning Clothes and Merchandise/span>/a>/li>                                                            li>a href/article/245-can-i-pick-up-my-order>i classicon-article-doc>/i>span>Can I pick up my order?/span>/a>/li>                                                            li>a href/article/247-can-i-use-a-gift-card-in-the-webshop>i classicon-article-doc>/i>span>Can I use a Gift Card in the webshop?/span>/a>/li>                                                            li>a href/article/246-how-will-my-order-be-shipped>i classicon-article-doc>/i>span>How will my order be shipped?/span>/a>/li>                                                            li>a href/article/243-how-do-i-know-which-size-is-best-to-order>i classicon-article-doc>/i>span>How do I know which size is best to order?/span>/a>/li>                                                            li>a href/article/249-how-can-i-pay-in-the-webshop>i classicon-article-doc>/i>span>How can I pay in the webshop?/span>/a>/li>                                                            li>a href/article/329-bikes-retourneren>i classicon-article-doc>/i>span>Return Bikes and accessoires/span>/a>/li>                                                        /ul>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-100>                        div classcollection-head no-desc >                            h2>a href/collection/100-workouts>Workouts/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/93-heartrate-indication-rpm>i classicon-article-doc>/i>span>Heartrate indication & RPM/span>/a>/li>                                                            li>a href/article/89-cyclemasters-programs>i classicon-article-doc>/i>span>CycleMasters Programs/span>/a>/li>                                                            li>a href/article/92-structure-and-content-of-the-lessons>i classicon-article-doc>/i>span>Structure and content of the lessons/span>/a>/li>                                                            li>a href/article/125-music-tracks>i classicon-article-doc>/i>span>Music tracks/span>/a>/li>                                                            li>a href/article/213-what-is-the-length-of-the-workouts>i classicon-article-doc>/i>span>What is the length of the workouts?/span>/a>/li>                                                            li>a href/article/210-in-which-languages-are-the-workouts-available>i classicon-article-doc>/i>span>In which languages are the workouts available?/span>/a>/li>                                                            li>a href/article/212-are-there-training-schedules-available>i classicon-article-doc>/i>span>Are there training schedules available?/span>/a>/li>                                                            li>a href/article/214-is-indoor-cycling-for-me>i classicon-article-doc>/i>span>Is Indoor Cycling for me?/span>/a>/li>                                                            li>a href/article/211-what-kind-of-workouts-do-you-offer>i classicon-article-doc>/i>span>What kind of workouts do you offer?/span>/a>/li>                                                            li>a href/article/286-dynamic-interface>i classicon-article-doc>/i>span>Dynamic Interface/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/100-workouts>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                                    section classcollection idcollection-38>                        div classcollection-head no-desc >                            h2>a href/collection/38-equipment-usage>Equipment & Usage/a>/h2>                            p>/p>                        /div>!-- /collection-head -->                        div classcollection-body>                            ul classpopArticles>                                                            li>a href/article/242-connect-to-external-services>i classicon-article-doc>/i>span>Connect to external services/span>/a>/li>                                                            li>a href/article/95-advice-about-buying-an-indoor-cycling-bike>i classicon-article-doc>/i>span>Advice about buying an Indoor Cycling bike/span>/a>/li>                                                            li>a href/article/116-cast-via-website-and-chromecast>i classicon-article-doc>/i>span>Cast via website and Chromecast/span>/a>/li>                                                            li>a href/article/206-which-type-of-indoor-cycling-bike-do-you-recommend>i classicon-article-doc>/i>span>Which (type of) Indoor Cycling bike do you recommend?/span>/a>/li>                                                            li>a href/article/86-casting-with-the-cyclemasters-app>i classicon-article-doc>/i>span>Casting with the CycleMasters app/span>/a>/li>                                                            li>a href/article/115-cast-using-website-and-appletv>i classicon-article-doc>/i>span>Cast using website and AppleTV/span>/a>/li>                                                            li>a href/article/87-change-settings-in-the-app>i classicon-article-doc>/i>span>Change settings in the App/span>/a>/li>                                                            li>a href/article/85-filtering-lessons-in-the-cyclemasters-app>i classicon-article-doc>/i>span>Filtering Lessons in the CycleMasters App/span>/a>/li>                                                            li>a href/article/118-bad-video-quality>i classicon-article-doc>/i>span>Bad video quality/span>/a>/li>                                                            li>a href/article/208-how-can-i-view-cyclemasters-on-my-tv>i classicon-article-doc>/i>span>How can I view CycleMasters on my TV?/span>/a>/li>                                                        /ul>                                                            a classbrowse href/collection/38-equipment-usage>Browse all articles/a>                                                    /div>!-- /collection-body -->                    /section>!--collection-->                            /section>!--threeCol-->                        footer classcenter>                p>©            a hrefhttps://app.cyclemasters.com>CycleMasters/a>        2025. span>Powered by a relnofollow noopener noreferrer hrefhttps://www.helpscout.com/docs-refer/?coCycleMasters&utm_sourcedocs&utm_mediumfooterlink&utm_campaignDocs+Branding target_blank>Help Scout/a>/span>                /p>            /footer>        /section>!--/.fluid-container-->                    script idbeaconLoader typetext/javascript>!function(e,t,n){function a(){var et.getElementsByTagName(script)0,nt.createElement(script);n.typetext/javascript,n.async!0,n.srchttps://beacon-v2.helpscout.net,e.parentNode.insertBefore(n,e)}if(e.Beaconnfunction(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue,completet.readyState)return a();e.attachEvent?e.attachEvent(onload,a):e.addEventListener(load,a,!1)}(window,document,window.Beacon||function(){});/script>script typetext/javascript>window.Beacon(init, 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Subdomains

Date	Domain	IP
beta.cyclemasters.com	2025-06-13	104.26.10.134
help.cyclemasters.com	2025-11-18	3.225.219.144
www.cyclemasters.com	2025-06-06	104.26.10.134

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