Domain > help.metorik.com

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DNS Resolutions

Date	IP Address
2020-08-28	3.223.44.197 (ClassC)
2023-06-08	3.218.35.185 (ClassC)
2025-11-17	52.201.90.218 (ClassC)

HTTP/1.1 200 OKAlt-Svc: h3:443; ma2592000Content-Length: 29241Content-Type: text/html; charsetutf-8Date: Mon, 17 Nov 2025 06:13:07 GMTServer: CaddyServer: istio-envoySet-Cookie: PLAY_SESSION56e1ee15c926b69babf462f697cbb2d544e76a4a-siteId57efa64fc697914f21033eda&hs.session.idxHuRKHRXAjfZ3zcwT8UTLhcUfTr3l09rnJpGrHgdeGm7eYkm0sLUqfBDUtioP2Rb&hs.session.exp1763446388158; ExpiresTue, 17 Nov 2026 06:13:08 GMT; Path/; Secure; HTTPOnlyStrict-Transport-Security: max-age31536000; includeSubDomains; preloadX-Envoy-Upstream-Service-Time: 8

!DOCTYPE html>html>    head>    meta charsetutf-8/>    title>Metorik | Docs/title>    meta nameviewport contentwidthdevice-width, maximum-scale1/>    meta nameapple-mobile-web-app-capable contentyes/>    meta nameformat-detection contenttelephoneno>    meta namedescription contentFrequently asked questions and support documentation for Metorik/>    meta nameauthor contentMetorik/>    link relcanonical hrefhttps://help.metorik.com/>                link relstylesheet href//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1762933635388.css>        style>        body { background: #ffffff; }        .navbar .navbar-inner { background: #4c6ef5; }        .navbar .nav li a,         .navbar .icon-private-w  { color: #ffffff; }        .navbar .brand,         .navbar .nav li a:hover,         .navbar .nav li a:focus,         .navbar .nav .active a,         .navbar .nav .active a:hover,         .navbar .nav .active a:focus  { color: #ffffff; }        .navbar a:hover .icon-private-w,         .navbar a:focus .icon-private-w,         .navbar .active a .icon-private-w,         .navbar .active a:hover .icon-private-w,         .navbar .active a:focus .icon-private-w { color: #ffffff; }        #serp-dd .result a:hover,        #serp-dd .result > li.active,        #fullArticle strong a,        #fullArticle a strong,        .collection a,        .contentWrapper a,        .most-pop-articles .popArticles a,        .most-pop-articles .popArticles a:hover span,        .category-list .category .article-count,        .category-list .category:hover .article-count { color: #4c6ef5; }        #fullArticle,         #fullArticle p,         #fullArticle ul,         #fullArticle ol,         #fullArticle li,         #fullArticle div,         #fullArticle blockquote,         #fullArticle dd,         #fullArticle table { color:#585858; }    /style>            link relstylesheet href//help-assets.metorik.com/style.css?v5>        link relapple-touch-icon-precomposed href//d33v4339jhl8k0.cloudfront.net/docs/assets/57efa64fc697914f21033ed9/images/5bde4c302c7d3a01757ac514/logo-iconx1000.png>    link relshortcut icon typeimage/png href//d33v4339jhl8k0.cloudfront.net/docs/assets/57efa64fc697914f21033ed9/images/5bde4c4204286356f0a568b3/favicon-32x32.png>    !--if lt IE 9>            script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js>/script>        !endif-->            script typeapplication/ld+json>        {@context:https://schema.org,@type:WebSite,url:https://help.metorik.com,potentialAction:{@type:SearchAction,target:https://help.metorik.com/search?query{query},query-input:required namequery}}        /script>                script>  (function(i,s,o,g,r,a,m){iGoogleAnalyticsObjectr;irir||function(){  (ir.qir.q||).push(arguments)},ir.l1*new Date();as.createElement(o),  ms.getElementsByTagName(o)0;a.async1;a.srcg;m.parentNode.insertBefore(a,m)  })(window,document,script,https://www.google-analytics.com/analytics.js,ga);  ga(create, UA-82872739-3, auto);  ga(send, pageview);/script>!-- Google tag (gtag.js) -->script async srchttps://www.googletagmanager.com/gtag/js?idAW-845938208>/script>script>  window.dataLayer  window.dataLayer || ;  function gtag(){dataLayer.push(arguments);}  gtag(js, new Date());  gtag(config, AW-845938208);/script>script>function addMetorikClass() {    try {        // Check if were in an iframe        if (window.self ! window.top) {            // Check if parent is from your domains            const isFromApp  document.referrer.includes(app.metorik.com) ||                              document.referrer.includes(metorik-app.test) ||                             window.location.ancestorOrigins?.0?.includes(app.metorik.com) ||                             window.location.ancestorOrigins?.0?.includes(metorik-app.test);                        if (isFromApp) {                document.body.classList.add(metorik-iframe);            }        }                // Also check for URL parameter as backup        const urlParams  new URLSearchParams(window.location.search);        if (urlParams.get(metorik)  1) {            document.body.classList.add(metorik-iframe);        }            } catch (e) {        // Silent fail    }}// Run multiple times to ensure it worksaddMetorikClass();document.addEventListener(DOMContentLoaded, addMetorikClass);window.addEventListener(load, addMetorikClass);/script>    /head>    body>        script>            window.onload  function() {                $(#searchBar input.search-query ).focus();            };        /script>        header idmainNav classnavbar>    div classnavbar-inner>        div classcontainer-fluid>            a classbrand hrefhttps://metorik.com?refdocs>                                                img src//d33v4339jhl8k0.cloudfront.net/docs/assets/57efa64fc697914f21033ed9/images/6481379f969cec658daaf438/mtk-logo-text-inverse.png altMetorik | Docs width279 height75>                                        /a>                            button typebutton classbtn btn-navbar data-togglecollapse data-target.nav-collapse>                    span classsr-only>Toggle Navigation/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                    span classicon-bar>/span>                /button>                        div classnav-collapse collapse>                nav rolenavigation>!-- added for accessibility -->                ul classnav>                                            li idhome classactive>a href/>Metorik Documentation b classcaret>/b>/a>/li>                                                                                    li idcontact>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                        li idcontactMobile>a href# classcontactUs onclickwindow.Beacon(open)>Contact/a>/li>                                    /ul>                /nav>            /div>!--/.nav-collapse -->        /div>!--/container-->    /div>!--/navbar-inner-->/header>        section iddocsSearch>                            h1>How can we help?/h1>                         form action/search methodGET idsearchBar autocompleteoff>                    input typetext namequery titlesearch-query classsearch-query placeholderSearch our docs and guides aria-labelSearch our docs and guides value>                button typesubmit aria-labelSearch>i classicon-search lp>/i>span>Search/span>/button>                div idserp-dd styledisplay:none;>                    ul classresult>/ul>                /div>            /form>        /section>!--/docsSearch-->        section idcontentArea classcontainer-fluid>                div idnoResults styledisplay:none;>No results found/div>            !-- Site has only one collection -->                                                        section classcategory-list>                                                                                    a classcategory idcategory-20 href/category/20-billing-accounts>                                    h3>💰Billing / Accounts/h3>                                    p>Managing your Metorik account and subscription./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>16/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-271 href/category/271-api>                                    h3>🔗 API/h3>                                    p>Import data into Metorik using our API./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>2/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-194 href/category/194-cogs>                                    h3>💸Costs and Profit/h3>                                    p>Manage your WooCommerce and Shopify products costs directly from Metorik./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>6/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-107 href/category/107-carts>                                    h3>🛒 Carts/h3>                                    p>All about Metorik's cart tracking, reporting, and automated recovery emails./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>18/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-30 href/category/30-currencies>                                    h3>💴 Currencies/h3>                                    p>How Metorik handles multiple currencies on your store./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>1/span> article                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-34 href/category/34-customers>                                    h3>👪 Customers/h3>                                    p>Managing your store's customers./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>9/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-7 href/category/7-data>                                    h3>💻 Data/h3>                                    p>Your store's data: How it's synced and managed by Metorik./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>22/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-5 href/category/5-dates>                                    h3>📆 Dates/h3>                                    p>All about dates and timezones in Metorik./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>6/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-163 href/category/163-digests-20>                                    h3>📪 Digests/h3>                                    p>Customisable reports sent to you automatically by email and Slack./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>2/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-57 href/category/57-engage>                                    h3>💌 Engage/h3>                                    p>Metorik's automated email tool./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>44/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-36 href/category/36-exporting>                                    h3>🔽 Exporting/h3>                                    p>Exporting store data and reports as CSVs from Metorik./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>8/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-84 href/category/84-getting-started>                                    h3>🏃 Getting Started/h3>                                    p>Guides to help you get started with Metorik./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>12/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-15 href/category/15-importing>                                    h3>🔼 Importing/h3>                                    p>Bringing your store's data into Metorik./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>5/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-8 href/category/8-integrations>                                    h3>🔌 Integrations/h3>                                    p>Connect Metorik with other apps!/p>                                    p classarticle-count>                                                                                                                            span classnotranslate>17/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-18 href/category/18-metorik-helper>                                    h3>🙌 Metorik Helper/h3>                                    p>All about the Metorik Helper plugin./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>10/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-40 href/category/40-orders>                                    h3>📄 Orders/h3>                                    p>Managing your store's orders./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>12/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-13 href/category/13-other>                                    h3>🤔 Other/h3>                                    p>Articles that didn't fit in any specific category./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>3/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-62 href/category/62-performance>                                    h3>⏲️ Performance/h3>                                    p>How Metorik impacts and improves store performance./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>6/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-26 href/category/26-products>                                    h3>👕 Products/h3>                                    p>Managing your store's product./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>16/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-39 href/category/39-reports>                                    h3>📊 Reports/h3>                                    p>All about the various reports included in Metorik./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>25/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-23 href/category/23-security>                                    h3>🔒 Security/h3>                                    p>Stay safe! And learn about Metorik's top-notch security./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>3/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-55 href/category/55-segmenting>                                    h3>🍱 Segmenting/h3>                                    p>Getting the most out of Metorik through data segmentation./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>12/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-79 href/category/79-subscriptions>                                    h3>🌀 Subscriptions/h3>                                    p>Managing your store's subscriptions./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>11/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-64 href/category/64-team-members>                                    h3>🏀 Team Members/h3>                                    p>An introduction to Metorik's team member system and the available roles./p>                                    p classarticle-count>                                                                                                                            span classnotranslate>7/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-186 href/category/186-shopify>                                    h3>👩‍💻 Shopify/h3>                                    p>Shopify specific docs/p>                                    p classarticle-count>                                                                                                                            span classnotranslate>13/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                                                                a classcategory idcategory-28 href/category/28-woocommerce-api>                                    h3>👨‍💻 WooCommerce/h3>                                    p>WooCommerce specific docs/p>                                    p classarticle-count>                                                                                                                            span classnotranslate>29/span> articles                                                                                                                    /p>                                /a>!-- /category -->                                                                        /section>!-- /category-list -->                                                    footer classcenter>                p>©            a hrefhttps://metorik.com?refdocs>Metorik/a>        2025. span>Powered by a relnofollow noopener noreferrer hrefhttps://www.helpscout.com/docs-refer/?coMetorik&utm_sourcedocs&utm_mediumfooterlink&utm_campaignDocs+Branding target_blank>Help Scout/a>/span>                /p>            /footer>        /section>!--/.fluid-container-->                    script idbeaconLoader typetext/javascript>!function(e,t,n){function a(){var et.getElementsByTagName(script)0,nt.createElement(script);n.typetext/javascript,n.async!0,n.srchttps://beacon-v2.helpscout.net,e.parentNode.insertBefore(n,e)}if(e.Beaconnfunction(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue,completet.readyState)return a();e.attachEvent?e.attachEvent(onload,a):e.addEventListener(load,a,!1)}(window,document,window.Beacon||function(){});/script>script typetext/javascript>window.Beacon(init, 97cad975-fe45-4fa8-a959-ed101bc72924)/script>script typetext/javascript>    function hashChanged() {        var hash  window.location.hash.substring(1);         if (hash  contact) {            window.Beacon(open)        }    }    if (window.location.hash) {        hashChanged()    }    window.onhashchange  function () {        hashChanged()    }    window.addEventListener(hashchange, hashChanged, false);/script>                    script src//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app4.min.js>/script>script>// keep iOS links from opening safariif((standalone in window.navigator) && window.navigator.standalone){// If you want to prevent remote links in standalone web apps opening Mobile Safari, change remotes to truevar noddy, remotes  false;document.addEventListener(click, function(event) {noddy  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Subdomains

Date	Domain	IP
cdn.metorik.com	2024-07-21	68.70.205.1
bocho.metorik.com	2025-08-21	45.79.37.204
help.metorik.com	2025-11-17	52.201.90.218
app.metorik.com	2025-09-12	104.200.22.228
cdn.app.metorik.com	2024-12-23	68.70.205.1
status.metorik.com	2025-07-02	45.33.73.16
www.metorik.com	2025-05-27	192.53.124.178

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Domain > help.metorik.com

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