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Domain > viu-it.statuspage.io
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AlienVault OTX
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DNS Resolutions
Date
IP Address
2025-07-15
18.244.164.58
(
ClassC
)
2025-11-20
3.169.173.3
(
ClassC
)
Port 80
HTTP/1.1 301 Moved PermanentlyServer: CloudFrontDate: Thu, 20 Nov 2025 05:54:42 GMTContent-Type: text/htmlContent-Length: 167Connection: keep-aliveLocation: https://viu-it.statuspage.io/X-Cache: Redirect from cloudfrontVia: 1.1 38789cdd14ddea5c4c609cb0e6656396.cloudfront.net (CloudFront)X-Amz-Cf-Pop: HIO52-P4X-Amz-Cf-Id: Jwj5d67qj-8fwenYfqUPViAmmMeTDESkkibptkXN0d74ljq30u3Drw html>head>title>301 Moved Permanently/title>/head>body>center>h1>301 Moved Permanently/h1>/center>hr>center>CloudFront/center>/body>/html>
Port 443
HTTP/1.1 200 OKContent-Type: text/html; charsetutf-8Transfer-Encoding: chunkedConnection: keep-aliveDate: Thu, 20 Nov 2025 05:54:43 GMTX-Download-Options: noopenX-Permitted-Cross-Domain-Policies: noneReferrer-Policy: strict-origin-when-cross-originX-Statuspage-Version: 402420d4c582374526ace5d29ad77ac0ed962d5eStrict-Transport-Security: max-age259200X-Statuspage-Skip-Logging: trueAccess-Control-Allow-Origin: *Cache-Control: max-age3, public, stale-while-revalidate30, stale-if-error3600Link: https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js>; relpreload; asscript; nopush,https://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js>; relpreload; asscript; nopush,https://dka575ofm4ao0.cloudfront.net/packs/0.076d36a21dada6e9b8ca.css>; relpreload; asstyle; nopush,https://dka575ofm4ao0.cloudfront.net/assets/status/status_manifest-2291a8db1cf94c3f8b132626924ff7424d9c768ab6e236ad92393af2f5c69f1c.css>; relpreload; asstyle; nopush,https://dka575ofm4ao0.cloudfront.net/assets/jquery-3.5.1.min-729e416557a365062a8a20f0562f18aa171da57298005d392312670c706c68de.js>; relpreload; asscript; nopush,https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-acb69ae7e67a6c4167b2544bef9249ec03b50cdd6c9a198592162f175e04b891.js>; relpreload; asscript; nopush,https://dka575ofm4ao0.cloudfront.net/packs/common-4d053c18cbeef079deb0.chunk.js>; relpreload; asscript; nopush,https://dka575ofm4ao0.cloudfront.net/packs/globals-f39f1afbe40d8b149e0b.chunk.js>; relpreload; asscript; nopush,https://dka575ofm4ao0.cloudfront.net/packs/runtime-315523c15b4d55375eca.js>; relpreload; asscript; nopushX-Pollinator-Metadata-Service: status-page-web-pagesETag: W/6e05e8ae9dc8aa53e07c622cc261a24fX-Runtime: 0.306644Server: AtlassianEdgeAccept-Ranges: bytesX-Content-Type-Options: nosniffX-Xss-Protection: 1; modeblockAtl-Traceid: d63fb748051f48ea810b5eb72a61779fAtl-Request-Id: d63fb748-051f-48ea-810b-5eb72a61779fReport-To: {endpoints: {url: https://dz8aopenkvv6s.cloudfront.net}, group: endpoint-1, include_subdomains: true, max_age: 600}Nel: {failure_fraction: 0.001, include_subdomains: true, max_age: 600, report_to: endpoint-1}Server-Timing: atl-edge;dur388,atl-edge-internal;dur4,atl-edge-upstream;dur386,atl-edge-pop;descaws-us-east-1Vary: Accept,Accept-EncodingX-Cache: Miss from cloudfrontVia: 1.1 cb2339b8008ceeabfc2dd9e6cfbc465c.cloudfront.net (CloudFront)X-Amz-Cf-Pop: HIO52-P4X-Amz-Cf-Id: Ub3ATdWJxpZCV4opLt1rWYez88XcdnP-0nq5_IKUdinChfgGotJNAQ !DOCTYPE html>html langen> head> meta http-equivX-UA-Compatible contentIEedge> !-- force IE browsers in compatibility mode to use their most aggressive rendering engine --> meta charsetutf-8> title>Information Technology Services Advisory Page Status/title> meta namedescription contentWelcome to Information Technology Services Advisory Page's home for real-time and historical data on system performance.> !-- Mobile viewport optimization --> meta nameHandheldFriendly contentTrue> meta nameMobileOptimized content320> meta nameviewport contentwidthdevice-width, initial-scale1.0, minimum-scale1.0, maximum-scale1.0> !-- Time this page was rendered - http://purl.org/dc/terms/issued --> meta nameissued content1763618083> !-- Mobile IE allows us to activate ClearType technology for smoothing fonts for easy reading --> meta http-equivcleartype contenton> !-- Atlassian Sans & Mono Fonts -->link relpreconnect hrefhttps://ds-cdn.prod-east.frontend.public.atl-paas.net />link relpreload hrefhttps://ds-cdn.prod-east.frontend.public.atl-paas.net/assets/fonts/atlassian-sans/v3/AtlassianSans-latin.woff2 asfont typefont/woff2 crossorigin />link relpreload hrefhttps://ds-cdn.prod-east.frontend.public.atl-paas.net/assets/font-rules/v5/atlassian-fonts.css asstyle crossorigin /> style> /* Dynamic Font Stack based on Feature Flag */ /* Using Atlassian Sans & Mono */ :root { --font-stack-a: Atlassian Sans, Helvetica Neue, Helvetica, Arial, Sans-Serif; --font-stack-b: Atlassian Mono, SFMono-Medium, SF Mono, Segoe UI Mono, Roboto Mono, Ubuntu Mono, Menlo, Consolas, Courier, monospace; }/style> link relshortcut icon typeimage/x-icon href//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/21382/Ow7Szs68Qa33p7gI8SNB /> link relshortcut icon href//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/21382/Ow7Szs68Qa33p7gI8SNB> link relalternate typeapplication/atom+xml hrefhttps://viu-it.statuspage.io/history.atom titleInformation Technology Services Advisory Page Status History - Atom Feed> link relalternate typeapplication/rss+xml hrefhttps://viu-it.statuspage.io/history.rss titleInformation Technology Services Advisory Page Status History - RSS Feed> meta name_globalsign-domain-verification contenty_VzfckMy4iePo5oDJNivyYIjh8LffYa4jzUndm_bZ/> meta namerobots contentnoindex,nofollow> link relalternate typeapplication/atom+xml titleATOM hrefhttps://viu-it.statuspage.io/history.atom /> !-- Le styles --> link relstylesheet mediascreen hrefhttps://dka575ofm4ao0.cloudfront.net/packs/0.076d36a21dada6e9b8ca.css /> link relstylesheet mediaall hrefhttps://dka575ofm4ao0.cloudfront.net/assets/status/status_manifest-2291a8db1cf94c3f8b132626924ff7424d9c768ab6e236ad92393af2f5c69f1c.css /> script srchttps://dka575ofm4ao0.cloudfront.net/assets/jquery-3.5.1.min-729e416557a365062a8a20f0562f18aa171da57298005d392312670c706c68de.js>/script> script> window.pageColorData {blue:#3498DB,border:#eeeeee,body_background:#ffffff,font:#4c4c4c,graph:#0093d0,green:#538300,light_font:#646464,link:#173f5f,orange:#FF5B19,red:#7a1501,yellow:#FCC432,no_data:#b3bac5}; /script> style> /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ body, .layout-content.status.status-api .section .example-container .example-opener .color-secondary, .grouped-items-selector, .layout-content.status.status-full-history .history-nav a.current, divid^subscribe-modal .modal-footer, divid^subscribe-modal, divid^updates-dropdown .updates-dropdown-section, #uptime-tooltip .tooltip-box { background-color:#ffffff; } #uptime-tooltip .pointer-container .pointer-smaller { border-bottom-color:#ffffff; } /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ body.status, .color-primary, .color-primary:hover, .layout-content.status-index .status-day .update-title.impact-none a, .layout-content.status-index .status-day .update-title.impact-none a:hover, .layout-content.status-index .timeframes-container .timeframe.active, .layout-content.status-full-history .month .incident-container .impact-none, .layout-content.status.status-index .incidents-list .incident-title.impact-none a, .incident-history .impact-none, .layout-content.status .grouped-items-selector.inline .grouped-item.active, .layout-content.status.status-full-history .history-nav a.current, .layout-content.status.status-full-history .history-nav a:not(.current):hover, divid^subscribe-modal .modal-header .close, .grouped-item-label, #uptime-tooltip .tooltip-box .tooltip-content .related-events .related-event a.related-event-link { color:#4c4c4c; } .layout-content.status.status-index .components-statuses .component-container .name { color:#4c4c4c; color:rgba(76,76,76,.8); } /* SECONDARY FONT COLOR */ /* SECONDARY FONT COLOR */ /* SECONDARY FONT COLOR */ /* SECONDARY FONT COLOR */ small, .layout-content.status .table-row .date, .color-secondary, .layout-content.status .grouped-items-selector.inline .grouped-item, .layout-content.status.status-full-history .history-footer .pagination a.disabled, .layout-content.status.status-full-history .history-nav a, #uptime-tooltip .tooltip-box .tooltip-content .related-events #related-event-header { color:#646464; } /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ body.status .layout-content.status .border-color, hr, .tooltip-base, .markdown-display table, divid^subscribe-modal, #uptime-tooltip .tooltip-box { border-color:#eeeeee; } divid^subscribe-modal .modal-footer, .markdown-display table td { border-top-color:#eeeeee; } .markdown-display table td + td, .markdown-display table th + th { border-left-color:#eeeeee; } divid^subscribe-modal .modal-header, #uptime-tooltip .pointer-container .pointer-larger { border-bottom-color:#eeeeee; } #uptime-tooltip .tooltip-box .outage-field { /* Generate the background-color for the outage-field from the css_body_background_color and css_border_color. For the default background (#ffffff) and default css_border_color (#e0e0e0), use the luminosity of the default background with a magic number to arrive at the original outage-field background color (#f4f5f7). I used the formula Target Color Color * alpha + Background * (1 - alpha) to find the magic number of ~0.08. For darker css_body_background_color, luminosity values are lower so alpha trends toward becoming transparent (thus outage-field background becomes same as css_body_background_color). */ background-color: rgba(238,238,238,0.31); /* outage-field border-color alpha is inverse to the luminosity of css_body_background_color. That is to say, with a default white background this border is transparent, but on a black background, its opaque css_border_color. */ border-color: rgba(238,238,238,0.0); } /* CSS REDS */ /* CSS REDS */ /* CSS REDS */ /* CSS REDS */ /* CSS REDS */ /* CSS REDS */ /* CSS REDS */ .layout-content.status.status-index .status-day .update-title.impact-critical a, .layout-content.status.status-index .status-day .update-title.impact-critical a:hover, .layout-content.status.status-index .page-status.status-critical, .layout-content.status.status-index .unresolved-incident.impact-critical .incident-title, .flat-button.background-red { background-color:#7a1501; } .layout-content.status-index .components-statuses .component-container.status-red:after, .layout-content.status-full-history .month .incident-container .impact-critical, .layout-content.status-incident .incident-name.impact-critical, .layout-content.status.status-index .incidents-list .incident-title.impact-critical a, .status-red .icon-indicator, .incident-history .impact-critical, .components-container .component-inner-container.status-red .component-status, .components-container .component-inner-container.status-red .icon-indicator { color:#7a1501; } .layout-content.status.status-index .unresolved-incident.impact-critical .updates { border-color:#7a1501; } /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ .layout-content.status.status-index .status-day .update-title.impact-major a, .layout-content.status.status-index .status-day .update-title.impact-major a:hover, .layout-content.status.status-index .page-status.status-major, .layout-content.status.status-index .unresolved-incident.impact-major .incident-title { background-color:#FF5B19; } .layout-content.status-index .components-statuses .component-container.status-orange:after, .layout-content.status-full-history .month .incident-container .impact-major, .layout-content.status-incident .incident-name.impact-major, .layout-content.status.status-index .incidents-list .incident-title.impact-major a, .status-orange .icon-indicator, .incident-history .impact-major, .components-container .component-inner-container.status-orange .component-status, .components-container .component-inner-container.status-orange .icon-indicator { color:#FF5B19; } .layout-content.status.status-index .unresolved-incident.impact-major .updates { border-color:#FF5B19; } /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ .layout-content.status.status-index .status-day .update-title.impact-minor a, .layout-content.status.status-index .status-day .update-title.impact-minor a:hover, .layout-content.status.status-index .page-status.status-minor, .layout-content.status.status-index .unresolved-incident.impact-minor .incident-title, .layout-content.status.status-index .scheduled-incidents-container .tab { background-color:#FCC432; } .layout-content.status-index .components-statuses .component-container.status-yellow:after, .layout-content.status-full-history .month .incident-container .impact-minor, .layout-content.status-incident .incident-name.impact-minor, .layout-content.status.status-index .incidents-list .incident-title.impact-minor a, .status-yellow .icon-indicator, .incident-history .impact-minor, .components-container .component-inner-container.status-yellow .component-status, .components-container .component-inner-container.status-yellow .icon-indicator, .layout-content.status.manage-subscriptions .confirmation-infobox .fa { color:#FCC432; } .layout-content.status.status-index .unresolved-incident.impact-minor .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#FCC432; } /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ .layout-content.status.status-index .status-day .update-title.impact-maintenance a, .layout-content.status.status-index .status-day .update-title.impact-maintenance a:hover, .layout-content.status.status-index .page-status.status-maintenance, .layout-content.status.status-index .unresolved-incident.impact-maintenance .incident-title, .layout-content.status.status-index .scheduled-incidents-container .tab { background-color:#3498DB; } .layout-content.status-index .components-statuses .component-container.status-blue:after, .layout-content.status-full-history .month .incident-container .impact-maintenance, .layout-content.status-incident .incident-name.impact-maintenance, .layout-content.status.status-index .incidents-list .incident-title.impact-maintenance a, .status-blue .icon-indicator, .incident-history .impact-maintenance, .components-container .component-inner-container.status-blue .component-status, .components-container .component-inner-container.status-blue .icon-indicator { color:#3498DB; } .layout-content.status.status-index .unresolved-incident.impact-maintenance .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#3498DB; } /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ .layout-content.status.status-index .page-status.status-none { background-color:#538300; } .layout-content.status-index .components-statuses .component-container.status-green:after, .status-green .icon-indicator, .components-container .component-inner-container.status-green .component-status, .components-container .component-inner-container.status-green .icon-indicator { color:#538300; } /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ a, a:hover, .layout-content.status-index .page-footer span a:hover, .layout-content.status-index .timeframes-container .timeframe:not(.active):hover, .layout-content.status-incident .subheader a:hover { color:#173f5f; } .flat-button, .masthead .updates-dropdown-container .show-updates-dropdown, .layout-content.status-full-history .show-filter.open { background-color:#173f5f; } /* CUSTOM COLOR OVERRIDES FOR UPTIME SHOWCASE */ .components-section .components-uptime-link { color: #646464; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item { color: #646464; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item.light { color: #646464; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .spacer { background: #646464; opacity: 1; }/style> !-- custom css --> link relstylesheet typetext/css href//dka575ofm4ao0.cloudfront.net/page_display_customizations-custom_css_externals/21332/external20160714-22334-kzpr08.css> !-- polyfills --> script crossoriginanonymous srchttps://cdnjs.cloudflare.com/polyfill/v3/polyfill.js>/script> !-- Le HTML5 shim --> !--if lt IE 9> script src//html5shim.googlecode.com/svn/trunk/html5.js>/script> !endif--> !-- injection for static --> /head> body classstatus index status-none> div classlayout-content status status-index premium> div classmasthead-container premium> div classmasthead> div classimages-container idcover-image-container data-js-hookimages-container>/div> style> #cover-image-container { background-image:url(//dka575ofm4ao0.cloudfront.net/pages-hero_covers/normal/21382/FrdHtTioQnCxbSUdpPmC); } @media only screen and (-webkit-min-device-pixel-ratio: 2), only screen and (min-resolution: 192dpi) { #cover-image-container { background-image:url(//dka575ofm4ao0.cloudfront.net/pages-hero_covers/retina/21382/FrdHtTioQnCxbSUdpPmC) !important; } } /style> div classtext-container> span classpage-name font-largest> a target_blank hrefhttp://viu.ca/technology>Information Technology Advisory/a> /span> div classupdates-dropdown-container data-js-hookupdates-dropdown-container> a href# data-js-hookshow-updates-dropdown idshow-updates-dropdown classshow-updates-dropdown aria-labelSubscribe to updates aria-expandedfalse aria-haspopupdialog rolebutton> /a>!-- Accessibility guidelines for tabs: https://www.w3.org/TR/wai-aria-practices-1.1/examples/tabs/tabs-1/tabs.html --> div classupdates-dropdown data-js-hookupdates-dropdown idupdates-dropdown styledisplay:none> div classupdates-dropdown-nav nav-items-4 roletablist aria-labelSubscribe to updates> a href#updates-dropdown-twitter aria-controlsupdates-dropdown-twitter aria-labelSubscribe via twitter roletab idupdates-dropdown-twitter-btn> span classicon-container twitter> /a> a href#updates-dropdown-support aria-controlsupdates-dropdown-support aria-labelContact support roletab idupdates-dropdown-support-btn> span classicon-container support> /a> a href#updates-dropdown-atom aria-controlsupdates-dropdown-atom aria-labelSubscribe via RSS roletab idupdates-dropdown-atom-btn> span classicon-container rss> /a> button data-js-hookupdates-dropdown-close aria-labelClose subscribe form idupdates-dropdown-close-btn> x /button> /div> div classupdates-dropdown-sections-container> div classupdates-dropdown-section twitter idupdates-dropdown-twitter styledisplay:none roletabpanel aria-labelledbyupdates-dropdown-twitter-btn> a hrefhttps://twitter.com/VIU_IT classtwitter-follow-button data-show-countfalse data-show-screen-nametrue data-width59px>Follow @VIU_IT/a> or a hrefhttps://twitter.com/VIU_IT target_blank>view our profile/a>. style> .twitter-follow-button { margin-bottom: -6px; } /style> script>!function(d,s,id){var js,fjsd.getElementsByTagName(s)0,p/^http:/.test(d.location)?http:https;if(!d.getElementById(id)){jsd.createElement(s);js.idid;js.srcp+://platform.twitter.com/widgets.js;fjs.parentNode.insertBefore(js,fjs);}}(document, script, twitter-wjs);/script> /div> div classupdates-dropdown-section support idupdates-dropdown-support styledisplay:none roletabpanel aria-labelledbyupdates-dropdown-support-btn> Visit our a target_blank hrefhttp://www.viu.ca/technology>support site/a>. /div> div classupdates-dropdown-section atom idupdates-dropdown-atom roletabpanel aria-labelledbyupdates-dropdown-atom-btn> Get the a hrefhttps://viu-it.statuspage.io/history.atom target_blank>Atom Feed/a> or a hrefhttps://viu-it.statuspage.io/history.rss target_blank>RSS Feed/a>. /div> /div> /div> /div>script> $(function () { const phoneNumberInput $(#phone-number); const errorDiv $(#sms-atl-error) if(errorDiv.length){ function checkSelectedCountry() { const selectedCountry $(#phone-country).val(); const isOtpEnabled $(#phone-number-country-code).attr(data-otp-enabled) true; const form document.getElementById(subscribe-form-sms); form.action /subscriptions/new-sms; const isOtpFlow document.getElementById(otp_verify_flow); document.getElementById(otp-container).style.display none; if(false && selectedCountry sg) { // Replace SG with the actual value representing Singapore in your select tag phoneNumberInput.prop(disabled, true); errorDiv.html(`Due to new Singapore government regulations, were currently not supporting text subscriptions in Singapore.a hrefhttps://community.atlassian.com/t5/Statuspage-articles/Attention-SMS-notifications-will-be-disabled-on-August-1st-2023/ba-p/2424398 target_blank> Learn more./a> br> Select another method to subscribe.`); } else { phoneNumberInput.prop(readonly, false); errorDiv.html(); if(false){ if(isOtpEnabled){ document.getElementById(subscribe-btn-sms).value Send OTP; } else { isOtpFlow.value false; document.getElementById(subscribe-btn-sms).value Subscribe via Text Message; } } } } $(#phone-country).on(change, checkSelectedCountry); checkSelectedCountry(); } }); document.addEventListener(DOMContentLoaded, function() { const dropdown document.querySelector(#phone-number-country-code .phone-country); if (dropdown){ const wrapperDiv document.getElementById(phone-number-country-code); const selectedOption dropdown.optionsdropdown.selectedIndex; const otpEnabled selectedOption.getAttribute(data-otp-enabled); wrapperDiv.setAttribute(data-otp-enabled, otpEnabled); dropdown.addEventListener(change, function() { const selectedOption dropdown.optionsdropdown.selectedIndex; const otpEnabled selectedOption.getAttribute(data-otp-enabled); wrapperDiv.setAttribute(data-otp-enabled, otpEnabled); }); } }); var countdownTimer; var resendBtn document.getElementById(resend); var timer document.getElementById(timer); var form document.getElementById(subscribe-form-sms); var RESEND_TIMER 30; $(function() { $(#subscribe-form-sms).on(ajax:success, function(e, data, status, xhr){ const form this; const action form.getAttribute(action); if (data.type success && data.otp_flow true) { document.getElementById(subscriber_code).value data.subscriber_code document.getElementById(otp-container).style.display block; $(#phone-number).prop(readonly, true); var display document.getElementById(countdown); disableResend(); startTimer(RESEND_TIMER, display) document.getElementById(subscribe-btn-sms).value Verify OTP and Subscribe; document.getElementById(otp_verify_flow).value true; form.action /subscriptions/verify-otp; } else if (data.type success && action.includes(verify)){ document.getElementById(otp-container).style.display none; $(#phone-number).val().prop(readonly, false); $(#otp).val(); document.getElementById(subscribe-btn-sms).value Send OTP; document.getElementById(otp_verify_flow).value false; form.action /subscriptions/new-sms; SP.currentPage.updatesDropdown.hide(); } }); $(#btn-subcriber-change-number).on(click, () > { document.getElementById(otp-container).style.display none; $(#phone-number).prop(readonly, false); document.getElementById(subscribe-btn-sms).value Send OTP; form.action /subscriptions/new-sms; return false }) $(#resend-otp-btn).on(click, function(e) { e.preventDefault(); let phoneNumber $(#phone-number).val(); let countryCode $(.phone-country).val(); $.ajax({ type: POST, url: /subscriptions/new-sms, data: { phone_number: phoneNumber, phone_country: countryCode, type: resend }, }).done(function(data) { var messageOptions (data.type ! undefined && data.type ! null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); var display document.getElementById(countdown); disableResend(); timer.style.display none if (data.type success) { startTimer(RESEND_TIMER, display); } }) }); }) function startTimer(duration, display){ var timer duration, seconds; clearInterval(countdownTimer); countdownTimer setInterval(function () { seconds parseInt(timer % 60, 10); display.textContent seconds; if(--timer 0){ enableResend(); clearInterval(countdownTimer); } }, 1000); disableResend(); } function enableResend(){ resendBtn.style.display block; timer.style.display none } function disableResend(){ resendBtn.style.display none; timer.style.display block } $(function() { $(#subscribe-form-email).on(submit, function() { var tokenField document.getElementById(email-otp-token-field); let page_code rbyxdhvl2v7y let key keyForEmailOtpToken($(#email).val(), page_code); tokenField.value localStorage.getItem(key); }); }); var emailOtpCountdownTimer; var emailOtpResendBtn document.getElementById(resend-email-otp); var emailOtpTimer document.getElementById(email-otp-timer); var emailOtpForm document.getElementById(subscribe-form-email); var EMAIL_OTP_RESEND_TIMER 600; $(function() { $(#subscribe-form-email).on(ajax:success, function(e, data, status, xhr){ const form this; const action form.getAttribute(action); if (data.type success && data.email_otp_verify_flow true) { document.getElementById(email-otp-container).style.display block; var display document.getElementById(email-otp-countdown); display.textContent EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display) document.getElementById(subscribe-btn-email).value Verify OTP and Subscribe; document.getElementById(email_otp_verify_flow).value true; form.action /subscriptions/verify-email-otp; } else if (data.type success && action.includes(verify)){ let email $(#email) let page_code rbyxdhvl2v7y let key keyForEmailOtpToken(email.val(), page_code); localStorage.setItem(key, data.email_otp_auth_token); document.getElementById(email-otp-container).style.display none; email.val().prop(readonly, false); $(#email-otp).val(); document.getElementById(subscribe-btn-email).value Send OTP; document.getElementById(email_otp_verify_flow).value false; form.action /subscriptions/new-email; SP.currentPage.updatesDropdown.hide(); } }); $(#resend-email-otp-btn).on(click, function(e) { e.preventDefault(); let email $(#email).val(); $.ajax({ type: POST, url: /subscriptions/new-email, data: { email: email }, }).done(function(data) { var messageOptions (data.type ! undefined && data.type ! null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); if (data.type success) { var display document.getElementById(email-otp-countdown); display.textContent EMAIL_OTP_RESEND_TIMER; disableEmailOtpResend(); emailOtpTimer.style.display none startEmailOtpTimer(EMAIL_OTP_RESEND_TIMER, display); } }) }); }) function startEmailOtpTimer(duration, display){ var timer duration, seconds; clearInterval(emailOtpCountdownTimer); emailOtpCountdownTimer setInterval(function () { seconds parseInt(timer, 10); display.textContent seconds; if(--timer 0){ enableEmailOtpResend(); clearInterval(emailOtpCountdownTimer); } }, 1000); disableEmailOtpResend(); } function enableEmailOtpResend(){ emailOtpResendBtn.style.display block; emailOtpTimer.style.display none } function disableEmailOtpResend(){ emailOtpResendBtn.style.display none; emailOtpTimer.style.display block } function keyForEmailOtpToken(email, pageCode) { return email + | + pageCode+ |SUBSCRIBE_VIA_EMAIL; }/script> /div> /div>/div> !-- this is outside of the .container so that the cover photo can go full width on mobile --> div classcontainer> div classpage-status status-none> h2 classstatus font-large> All Systems Operational /h2> span classlast-updated-stamp font-small>/span> /div> div classtext-section> h2 classfont-largest> a idabout-this-site href#about-this-site classno-link>About This Site/a> /h2> p classcolor-secondary font-regular> Our technology advisory page provides up-to-date information about the operations of Vancouver Island Universitys Information Technology systems and services. Scroll down for scheduled maintenance and incident history.br>br>Please follow us on twitter @VIU_IT to receive updates regarding service outages and scheduled maintenance. /p> /div> div classcomponents-section font-regular> div classcomponents-container one-column> div classcomponent-container border-color> div data-component-iddq66p07ccf73 classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Computer Accounts and Files /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelstudent and employee computer account logons and file access including desktop, my documents, U drives, share drives, Watershed, etc data-original-titlestudent and employee computer account logons and file access including desktop, my documents, U drives, share drives, Watershed, etc roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div> div classcomponent-container border-color> div data-component-idqwlgm867qb5t classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Email /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelIncluding Outlook, webmail, and exchange data-original-titleIncluding Outlook, webmail, and exchange roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div> div classcomponent-container border-color> div data-component-idnxyy9b5fspj6 classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Network: Internet, Wireless, and Wired /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelaccess to the internet and network resources via wired or wireless including viu-secure, viu-guest, and eduroam data-original-titleaccess to the internet and network resources via wired or wireless including viu-secure, viu-guest, and eduroam roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div> div classcomponent-container border-color> div data-component-idf949zp1zljql classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Printing /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelStudent and employee printing including pay-for-print services used in VIU labs, employee printers, scan to email functions data-original-titleStudent and employee printing including pay-for-print services used in VIU labs, employee printers, scan to email functions roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div> div classcomponent-container border-color> div data-component-id621jtryn05jl classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Telephone System /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelAnalog, Digital, or VoIP phone systems, voicemail, and call pilot services for VIU data-original-titleAnalog, Digital, or VoIP phone systems, voicemail, and call pilot services for VIU roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div> div classcomponent-container border-color is-group > div data-component-idfwy1gmgbysmd classcomponent-inner-container status-green data-component-statusoperational data-js-hookcomponent-group-opener> span classname> span classfa group-parent-indicator color-secondary font-small fa-plus-square-o rolebutton aria-expandedfalse aria-labelToggle Websites and Learning Tools tabindex0>/span> span> Websites and Learning Tools /span> /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelincluding VIULearn (D2L), Library Services, University website (viu.ca), and InVIU data-original-titleincluding VIULearn (D2L), Library Services, University website (viu.ca), and InVIU roletooltip >?/span> span classcomponent-status tool titleGroups take on the status of their most degraded child component or service. Click to see the status of the individual children. > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> !-- children components --> div classchild-components-container > div data-component-idl6szq9pm5s4k classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> VIULearn (D2L) /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelVIU’s learning management system including access to online course materials and activities data-original-titleVIU’s learning management system including access to online course materials and activities roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> div data-component-id983q1jmjbb48 classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Library Services /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelincluding EZProxy, library catalog and databases, and VIUSpace data-original-titleincluding EZProxy, library catalog and databases, and VIUSpace roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> div data-component-id3bn9cz22rw2j classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> University Website (viu.ca) /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelVIU website under the www.viu.ca domain data-original-titleVIU website under the www.viu.ca domain roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div>/div> div classcomponent-container border-color> div data-component-id6tz3hjqn7x2m classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Student Self-service: My Student Record /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelStudent records including course timetables, grades, fees, etc data-original-titleStudent records including course timetables, grades, fees, etc roletooltip >?/span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div> div classcomponent-container border-color is-group > div data-component-id0nvdtcngvfgt classcomponent-inner-container status-green data-component-statusoperational data-js-hookcomponent-group-opener> span classname> span classfa group-parent-indicator color-secondary font-small fa-plus-square-o rolebutton aria-expandedfalse aria-labelToggle Administrative Systems tabindex0>/span> span> Administrative Systems /span> /span> span classtooltip-base tool data-js-hooktooltip tabindex0 aria-labelincluding SRS, FRS, HR (StarGarden), and VIUWeb data-original-titleincluding SRS, FRS, HR (StarGarden), and VIUWeb roletooltip >?/span> span classcomponent-status tool titleGroups take on the status of their most degraded child component or service. Click to see the status of the individual children. > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> !-- children components --> div classchild-components-container > div data-component-id6n0621dcww1q classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Student Records (SRS) /span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> div data-component-idq77s45d7vl4t classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Financial Records System (FRS) /span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> div data-component-id3v9t6tv0pypl classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Employee Portal (FRIS, HRIS, Payroll, Etc) /span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> div data-component-idmrfvtmgw6rd0 classcomponent-inner-container status-green data-component-statusoperational data-js-hook> span classname> Admin Systems Portal (VIUWeb) /span> span classcomponent-status title > Operational /span> span classtool icon-indicator fa fa-check titleOperational>/span>/div> /div>/div> /div> div classcomponent-statuses-legend font-small> div classlegend-item status-green> span classicon-indicator fa fa-check>/span> Operational /div> div classlegend-item status-yellow> span classicon-indicator fa fa-minus-square>/span> Degraded Performance /div> div classlegend-item status-orange> span classicon-indicator fa fa-exclamation-triangle>/span> Partial Outage /div> div classbreaker>/div> div classlegend-item status-red> span classicon-indicator fa fa-times>/span> Major Outage /div> div classlegend-item status-blue> span classicon-indicator fa fa-wrench>/span> Maintenance /div>/div> /div> div classscheduled-maintenances-container> h2 classfont-largest>Scheduled Maintenance/h2> div classscheduled-maintenance> h3 classincident-title font-large border-color> a hrefhttps://viu-it.statuspage.io/incidents/44lppjcm40xq classcolor-primary titleWeekly Maintenance: IT Client and Ticket Portals; Service Interruption> span classwhitespace-pre-wrap>Weekly Maintenance: IT Client and Ticket Portals; Service Interruption/span> /a> small classpull-right data-unix-time1763787600> Nov var data-vardate>21/var>, var data-varyear>2025/var> var data-vartime>21:00/var> - Nov var data-vardate>22/var>, var data-varyear>2025/var> var data-vartime>00:00/var> PST /small> /h3> div classupdates-container font-regular> div classupdate> span classwhitespace-pre-wrap>b>What is impacted:/b> IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (a target_blank hrefhttps://ithelp.viu.ca>https://ithelp.viu.ca/a>) and the IT Client Portal (a target_blank hrefhttps://technology.viu.ca>https://technology.viu.ca/a>).br />b>Level of impact:/b> Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.br />b>Timing:/b> 9pm to 12:00 am, every Friday. br />b>Preparation:/b> None required. If you need to submit an IT Request during the maintenance window please e-mail a target_blank hrefmailto:ithelp@viu.ca>ithelp@viu.ca/a>. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number./span> br> small> var data-varposted-on>Posted on/var> span classago data-datetime-unix1762985022000>/span>Nov var data-vardate>12/var>, var data-varyear>2025/var> - var data-vartime>14:03/var> PST /small> /div> /div> /div> div classscheduled-maintenance> h3 classincident-title font-large border-color> a hrefhttps://viu-it.statuspage.io/incidents/1cqhf9kb1td1 classcolor-primary titleMaintenance: VIU Employee Portal; Service Interruption> span classwhitespace-pre-wrap>Maintenance: VIU Employee Portal; Service Interruption/span> /a> small classpull-right data-unix-time1763874000> Nov var data-vardate>22/var>, var data-varyear>2025/var> var data-vartime>21:00/var> - Nov var data-vardate>23/var>, var data-varyear>2025/var> var data-vartime>04:00/var> PST /small> /h3> div classupdates-container font-regular> div classupdate> span classwhitespace-pre-wrap>b>What is impacted:/b> VIU Employee Portal and related tools; Vendor maintenance to the systems that host the VIU Employee portal. br />b>Level of impact: /b> Service Interruption. The Employee Portal and related tools will be unavailable during the maintenance period.br />b>Timing:/b> Saturday, November 22, 9 PM to Sunday, November 23, 4 AMbr />b>Preparation: /b>Please plan to use the Employee Portal outside of the Maintenance Period./span> br> small> var data-varposted-on>Posted on/var> span classago data-datetime-unix1763583436000>/span>Nov var data-vardate>19/var>, var data-varyear>2025/var> - var data-vartime>12:17/var> PST /small> /div> /div> /div> div classscheduled-maintenance> h3 classincident-title font-large border-color> a hrefhttps://viu-it.statuspage.io/incidents/k37wdt9d2rxt classcolor-primary titleWeekly Maintenance: VIU Websites; No Service Interruption> span classwhitespace-pre-wrap>Weekly Maintenance: VIU Websites; No Service Interruption/span> /a> small classpull-right data-unix-time1764093600> Nov var data-vardate>25/var>, var data-varyear>2025/var> var data-vartime>10:00/var>-var data-vartime>15:00/var> PST /small> /h3> div classupdates-container font-regular> div classupdate> span classwhitespace-pre-wrap>b>What is impacted:/b> VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.br />b>Level of impact: /b>No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.br />b>Timing: /b>10am to 3pm, every Tuesday.br />b>Preparation: /b>None/span> br> small> var data-varposted-on>Posted on/var> span classago data-datetime-unix1762985206000>/span>Nov var data-vardate>12/var>, var data-varyear>2025/var> - var data-vartime>14:06/var> PST /small> /div> /div> /div> div classscheduled-maintenance> h3 classincident-title font-large border-color> a hrefhttps://viu-it.statuspage.io/incidents/5qhzr2yrv1xb classcolor-primary titleMaintenance - wordpress.viu.ca; Service Interruption> span classwhitespace-pre-wrap>Maintenance - wordpress.viu.ca; Service Interruption/span> /a> small classpull-right data-unix-time1764165600> Nov var data-vardate>26/var>, var data-varyear>2025/var> var data-vartime>06:00/var>-var data-vartime>08:00/var> PST /small> /h3> div classupdates-container font-regular> div classupdate> span classwhitespace-pre-wrap>b>What is impacted:/b> wordpress.viu.ca; Our team will be installing updates to the system that hosts wordpress.viu.ca. br />b>Level of impact:/b> Service Interruption. During the maintenance window the above website will be unavailable for 15 minutes.br />b>Timing:/b> 6am to 8am, Wednesday, November 26.br />b>Preparation:/b> Please save any changes and log out your VIU WordPress blog prior to the maintenance window./span> br> small> var data-varposted-on>Posted on/var> span classago data-datetime-unix1763583519000>/span>Nov var data-vardate>19/var>, var data-varyear>2025/var> - var data-vartime>12:18/var> PST /small> /div> /div> /div> div classscheduled-maintenance> h3 classincident-title font-large border-color> a hrefhttps://viu-it.statuspage.io/incidents/xgfsm1scx3jf classcolor-primary titleWeekly Maintenance: IT Client and Ticket Portals; Service Interruption> span classwhitespace-pre-wrap>Weekly Maintenance: IT Client and Ticket Portals; Service Interruption/span> /a> small classpull-right data-unix-time1764392400> Nov var data-vardate>28/var>, var data-varyear>2025/var> var data-vartime>21:00/var> - Nov var data-vardate>29/var>, var data-varyear>2025/var> var data-vartime>00:00/var> PST /small> /h3> div classupdates-container font-regular> div classupdate> span classwhitespace-pre-wrap>b>What is impacted:/b> IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (a target_blank hrefhttps://ithelp.viu.ca>https://ithelp.viu.ca/a>) and the IT Client Portal (a target_blank hrefhttps://technology.viu.ca>https://technology.viu.ca/a>).br />b>Level of impact:/b> Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.br />b>Timing:/b> 9pm to 12:00 am, every Friday. br />b>Preparation:/b> None required. If you need to submit an IT Request during the maintenance window please e-mail a target_blank hrefmailto:ithelp@viu.ca>ithelp@viu.ca/a>. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number./span> br> small> var data-varposted-on>Posted on/var> span classago data-datetime-unix1763588716000>/span>Nov var data-vardate>19/var>, var data-varyear>2025/var> - var data-vartime>13:45/var> PST /small> /div> /div> /div> /div> div classincidents-list format-expanded> h2 classfont-largest no-link idpast-incidents>Past Incidents/h2> div classstatus-day font-regular > div classdate border-color font-large>Nov var data-vardate>19/var>, var data-varyear>2025/var>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/g48dlb1rfnz1>Maintenance - VIU Network Storage (U-Drive, Shares, etc.); Service Interruption/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate>19/var>, var data-vartime>19:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate>19/var>, var data-vartime>17:00/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> VIU Hosted Network Storage; Our team will be performing maintenance that affects our VIU hosted network storage. This includes Departmental Shares, as well as VIU computer account U-Drives, Desktop, and Documents Folders.br />b>Level of impact: /b>Service Interruption. During the maintenance window access may be interrupted to files stored in:br />- Departmental Sharesbr />- U-Drivesbr />- Windows Desktop br />- Windows Documents Folderbr />These interruptions can range from 5 sec. to 10 min, and may occur several times.br />b>Timing: /b>Wednesday, November 26, 5 PM to 7 PM.br />b>Preparation: /b>Please save your work prior to the maintenance window. If needed, save copies of any needed files to your OneDrive and temporarily work off of that copy. Remember to copy any changed files back to the shared drive after the maintenance is complete./span> br> small> Nov var data-vardate>19/var>, var data-vartime>12:23/var> PST /small> /div> /div>/div> /div> div classstatus-day font-regular > div classdate border-color font-large>Nov var data-vardate>18/var>, var data-varyear>2025/var>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/p2qkp32ztg65>Weekly Maintenance: VIU Websites; No Service Interruption/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate>18/var>, var data-vartime>15:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate>18/var>, var data-vartime>10:00/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> VIU Websites. Our Web team performs updates to our Drupal Web Content Management System.br />b>Level of impact: /b>No Interruption. While no outage is expected, saving content during this timeframe within the Drupal platform may be slower.br />b>Timing: /b>10am to 3pm, every Tuesday.br />b>Preparation: /b>None/span> br> small> Nov var data-vardate>12/var>, var data-vartime>14:04/var> PST /small> /div> /div>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/bgqm2z4694gd>Maintenance: Software Updates; No Interruption/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate>18/var>, var data-vartime>01:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate>17/var>, var data-vartime>13:00/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> We are updating the windows personalization settings on our student facing and shared use Windows computers. These devices will be set up with a standardized Lock/Login screen and screen-saver. Users will be unable to change them on these devices.br />b>Level of impact: /b>No Impact. This change will occur in the background, and should not impact anyone currently working on the device. br />b>Timing: /b>Monday, November 17, beginning at 1 PM. Continuing until all impacted devices are updated. br />b>Preparation: /b>None/span> br> small> Nov var data-vardate>12/var>, var data-vartime>14:02/var> PST /small> /div> /div>/div> /div> div classstatus-day font-regular> div classdate border-color font-large>Nov var data-vardate>17/var>, var data-varyear>2025/var>/div> /div> div classstatus-day font-regular no-incidents> div classdate border-color font-large>Nov var data-vardate>16/var>, var data-varyear>2025/var>/div> p classcolor-secondary>No incidents reported./p> /div> div classstatus-day font-regular > div classdate border-color font-large>Nov var data-vardate>15/var>, var data-varyear>2025/var>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/wk8ldtlcjyv5>Weekly Maintenance: IT Client and Ticket Portals; Service Interruption/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate>15/var>, var data-vartime>00:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate>14/var>, var data-vartime>21:00/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (a target_blank hrefhttps://ithelp.viu.ca>https://ithelp.viu.ca/a>) and the IT Client Portal (a target_blank hrefhttps://technology.viu.ca>https://technology.viu.ca/a>).br />b>Level of impact:/b> Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.br />b>Timing:/b> 9pm to 12:00 am, every Friday. br />b>Preparation:/b> None required. If you need to submit an IT Request during the maintenance window please e-mail a target_blank hrefmailto:ithelp@viu.ca>ithelp@viu.ca/a>. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number./span> br> small> Nov var data-vardate>12/var>, var data-vartime>14:05/var> PST /small> /div> /div>/div> /div> div classstatus-day font-regular> div classdate border-color font-large>Nov var data-vardate>14/var>, var data-varyear>2025/var>/div> /div> div classstatus-day font-regular > div classdate border-color font-large>Nov var data-vardate>13/var>, var data-varyear>2025/var>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/12253k5n8nt8>Maintenance: Server Restarts; Service Interruption impacting employees and students/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate>13/var>, var data-vartime>19:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate>13/var>, var data-vartime>17:00/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below. We are installing monthly updates to the systems that support or host these services.br />b>Level of impact:/b> Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.br />- VIU email (including Outlook, webmail and public folders)br />- VIU websites (including isapp.viu.ca sites, my.viu.ca, stuweb.viu.ca)br />b>Timing:/b> Thursday, November 13, 5 PM to 7 PM.br />b>Preparation:/b> Please close these systems and all applications connected to these systems before 5 PM. Do not use these systems during the maintenance period./span> br> small> Nov var data-vardate> 5/var>, var data-vartime>13:07/var> PST /small> /div> /div>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/xs0hspsr7427>Maintenance: Server Restarts; Service Interruption impacting employees and students/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate>13/var>, var data-vartime>08:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate>13/var>, var data-vartime>06:00/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> All VIU technology including email, files, VIULearn, printing, internet, etc. A complete list of services is included below. We are installing monthly updates to the systems that support or host these services.br />b>Level of impact:/b> Service Interruption. All services listed will be unavailable for up to 15 minutes during the maintenance window.br />b>Timing:/b> Thursday, November 13 6 AM to 8 AM.br />b>Preparation:/b> Please close these systems and all applications connected to these systems before 6 AM. Do not use these systems during the maintenance period.br />br />Services that may be unavailable for up to 15 minutes between 6am to 8am:br />- Internet access on campusbr />- VIULearn online courses (D2L)br />- Student and Employee Printingbr />- Employee and Student U Drives, My Documents and Desktop Filesbr />- Department Share Drivesbr />- Website logins (including VIULearn, VIUTube, VIUBlogs, VIUSpace, , Unit4/UBW, and isapp.viu.ca sites)br />- VIU databases (including the Research Office app, StarRez, Tableau)/span> br> small> Nov var data-vardate> 5/var>, var data-vartime>13:01/var> PST /small> /div> /div>/div> /div> div classstatus-day font-regular no-incidents> div classdate border-color font-large>Nov var data-vardate>12/var>, var data-varyear>2025/var>/div> p classcolor-secondary>No incidents reported./p> /div> div classstatus-day font-regular no-incidents> div classdate border-color font-large>Nov var data-vardate>11/var>, var data-varyear>2025/var>/div> p classcolor-secondary>No incidents reported./p> /div> div classstatus-day font-regular no-incidents> div classdate border-color font-large>Nov var data-vardate>10/var>, var data-varyear>2025/var>/div> p classcolor-secondary>No incidents reported./p> /div> div classstatus-day font-regular no-incidents> div classdate border-color font-large>Nov var data-vardate> 9/var>, var data-varyear>2025/var>/div> p classcolor-secondary>No incidents reported./p> /div> div classstatus-day font-regular > div classdate border-color font-large>Nov var data-vardate> 8/var>, var data-varyear>2025/var>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/svxs08kfg0wr>Weekly Maintenance: IT Client and Ticket Portals; Service Interruption/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate> 8/var>, var data-vartime>01:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate> 7/var>, var data-vartime>21:00/var> PST /small> /div> div classupdate font-regular update> strong>Update/strong> - span classwhitespace-pre-wrap>An additional update is being installed during this maintenance period. It will require extending the outage and additional hour to 1am./span> br> small> Nov var data-vardate> 5/var>, var data-vartime>12:36/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> IT Client and Ticket Portals; Every Friday our vendor performs maintenance on the servers hosting the IT Ticket System (a target_blank hrefhttps://ithelp.viu.ca>https://ithelp.viu.ca/a>) and the IT Client Portal (a target_blank hrefhttps://technology.viu.ca>https://technology.viu.ca/a>).br />b>Level of impact:/b> Service Interruption. Employees will be unable to access the above sites/services during the maintenance window.br />b>Timing:/b> 9pm to 12:00 am, every Friday. br />b>Preparation:/b> None required. If you need to submit an IT Request during the maintenance window please e-mail a target_blank hrefmailto:ithelp@viu.ca>ithelp@viu.ca/a>. Once the maintenance is complete, an IT request will automatically be created based on your e-mail and you will be e-mailed a ticket number./span> br> small> Oct var data-vardate> 1/var>, var data-vartime>09:43/var> PDT /small> /div> /div>/div> /div> div classstatus-day font-regular> div classdate border-color font-large>Nov var data-vardate> 7/var>, var data-varyear>2025/var>/div> /div> div classstatus-day font-regular > div classdate border-color font-large>Nov var data-vardate> 6/var>, var data-varyear>2025/var>/div> div classincident-container> div classincident-title impact-maintenance font-large> a classwhitespace-pre-wrap href/incidents/yrf19m2s8gf8>Maintenance: Network and Internet Services; Possible Service Interruption/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular completed> strong>Completed/strong> - span classwhitespace-pre-wrap>The scheduled maintenance has been completed./span> br> small> Nov var data-vardate> 6/var>, var data-vartime>08:00/var> PST /small> /div> div classupdate font-regular in progress> strong>In progress/strong> - span classwhitespace-pre-wrap>Scheduled maintenance is currently in progress. We will provide updates as necessary./span> br> small> Nov var data-vardate> 6/var>, var data-vartime>06:00/var> PST /small> /div> div classupdate font-regular scheduled> strong>Scheduled/strong> - span classwhitespace-pre-wrap>b>What is impacted:/b> We are updating the software on VIU Wireless Access Points (WAP) across our sites and campuses. These access points allow nearby devices to connect to our VIU-Guest, VIU-Secure and Eduroam networks.br />b>Level of impact: /b>Possible Service interruption. It is possible that your device may be disconnected from our wireless networks during the maintenance window. while updates are being installed. If this occurs, wait 2-3 minutest and then try reconnecting. In most cases another nearby WAP will keep your device connected.br />b>Timing:/b> 5 AM to 8 AM, Thursday, November 6.br />b>Preparation: /b> If you have a need for uninterrupted network connectivity during the maintenance window, please use a physically wired network connection./span> br> small> Nov var data-vardate> 5/var>, var data-vartime>12:39/var> PST /small> /div> /div>/div> /div> div classstatus-day font-regular > div classdate border-color font-large>Nov var data-vardate> 5/var>, var data-varyear>2025/var>/div> div classincident-container> div classincident-title impact-major font-large> a classwhitespace-pre-wrap href/incidents/b16ffm6nbty2>Network and Internet Access Issues impacting all VIU campuses and sites/a> /div> div classupdates-container> !-- postmortem --> !-- incident updates --> div classupdate font-regular resolved> strong>Resolved/strong> - span classwhitespace-pre-wrap>This incident is now resolved. Our Vendor has restored stable internet and network service to VIU. They will continue monitoring, to ensure everything remains stable./span> br> small> Nov var data-vardate> 5/var>, var data-vartime>10:49/var> PST /small> /div> div classupdate font-regular update> strong>Update/strong> - span classwhitespace-pre-wrap>We are continuing to work on a fix for this issue./span> br> small> Nov var data-vardate> 5/var>, var data-vartime>08:50/var> PST /small> /div> div classupdate font-regular identified> strong>Identified/strong> - span classwhitespace-pre-wrap>VIU’s internet provider is currently experiencing service issues that are impacting network and internet access.br />br />All campuses have limited network and internet access. Some VIU websites and services will be unavailable. VPN may not be available.br />br />Affected sites/access include:br />br />-VPN Accessbr />-VIULearn Loginbr />-wordpress.viu.cabr />-Unit4 ERPbr />-Papercut.viu.cabr />br />Resolution time is currently unknown. Next update will be by 10am today./span> br> small> Nov var data-vardate> 5/var>, var data-vartime>08:41/var> PST /small> /div> /div>/div> /div> /div> div classpage-footer border-color font-small> a href/history classhistory-footer-link>span stylefont-family:arial>←/span> Incident History/a> span classcolor-secondary powered-by>a classcolor-secondary target_blank relnoopener noreferrer nofollow hrefhttps://www.atlassian.com/software/statuspage?utm_campaignviu-it.statuspage.io&utm_contentSP-notifications&utm_mediumpowered-by&utm_sourceinapp>Powered by Atlassian Statuspage/a>/span> /div> /div> /div> script srchttps://dka575ofm4ao0.cloudfront.net/assets/status_manifest-acb69ae7e67a6c4167b2544bef9249ec03b50cdd6c9a198592162f175e04b891.js>/script> div idcpt-notification-container>/div> !-- all of the content_for stuff --> script srchttps://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js>/script> script typetext/javascript> /script> script srchttps://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js>/script> script> SP.pollForChanges(/api/v2/status.json); /script> script> $(function() { $(.tool).tooltipster({ animationDuration: 100, contentAsHTML: true, delay: 100, theme: tooltipster-borderless, functionInit: function (instance, helper) { var $origin $(helper.origin), dataOptions $origin.attr(data-tooltip-config); if (dataOptions){ dataOptions JSON.parse(dataOptions); $.each(dataOptions, function(name, option){ instance.option(name, option); }); } } }); // clicks on first tab in subscribe popout since we wont know which is first // upon construction in the ruby code $(.updates-dropdown-nav > a).eq(0).click(); // twitter follow button needs some margin $(.twitter-follow-button).css(margin-right, 6px); }); $(function() { // open/close component groups HRB.utils.djshook(component-group-opener).on(click, function() { var groupParentIndicator $(this).find(.group-parent-indicator); groupParentIndicator.toggleClass(fa-plus-square-o).toggleClass(fa-minus-square-o).end().parent().toggleClass(open); toggleGroup(groupParentIndicator) }); }); $(function() { HRB.utils.djshook(component-group-opener).on(keydown, function(event) { if (event.key ! Enter && event.key ! ) { return; } event.preventDefault() var groupParentIndicator $(this).find(.group-parent-indicator); groupParentIndicator.toggleClass(fa-plus-square-o).toggleClass(fa-minus-square-o).end().parent().toggleClass(open); toggleGroup(groupParentIndicator) }); }); function toggleGroup(groupParentIndicator) { var isOpen groupParentIndicator.attr(aria-expanded) if (isOpen false) { groupParentIndicator.attr(aria-expanded, true); } else { groupParentIndicator.attr(aria-expanded, false); } } $(function() { $(document).on(ajax:complete, .modal.in, function(e) { // Close the active modal. $(.modal.in).modal(hide); }); }); /script> script> /** INITIALIZATION **/ var recaptchaIds {} // Unfortunately theres no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that itll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we dont do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes document.querySelectorAll(iframetitlerecaptcha challenge); if (iframes.length ! captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i 0; i iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframesi.parentElement.parentElement.style.zIndex 1100; } } function updateCaptchaIframeTitle(captchaCount, startTime, updates0) { if (new Date() - startTime > 10000 || captchaCount updates) { return; } var iframesWithTitle document.querySelectorAll(iframetitlerecaptcha challenge expires in two minutes); if (iframesWithTitle.length ! captchaCount) { setTimeout(function() { updateCaptchaIframeTitle(captchaCount, startTime, iframesWithTitle.length + updates); }, 500); } for (var i 0; i iframesWithTitle.length; i++) { iframesWithTitlei.title recaptcha; } } function addIncidentCaptcha() { var incidentCaptcha document.createElement(div); incidentCaptcha.setAttribute(id, subscribe-incident-recaptcha); incidentCaptcha.setAttribute(class, g-recaptcha); incidentCaptcha.setAttribute(data-sitekey, 6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op); incidentCaptcha.setAttribute(data-callback, submitIncidentSubscriberSuccess); incidentCaptcha.setAttribute(data-error-callback, submitIncidentSubscriberError); incidentCaptcha.setAttribute(data-size, invisible); document.body.appendChild(incidentCaptcha); var incidentCode document.createElement(input); incidentCode.setAttribute(type, hidden); incidentCode.setAttribute(id, submit_incident_code); document.body.appendChild(incidentCode); } var onloadCallback function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName(modal-open-incident-subscribe).length > 0) { addIncidentCaptcha(); } var captchas document.getElementsByClassName(g-recaptcha); for(var i 0; i captchas.length; i++) { var elId captchasi.id; recaptchaIdselId grecaptcha.enterprise.render(elId); } setZIndex(captchas.length, new Date()); updateCaptchaIframeTitle(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector(#subscribe-form- + type + #captcha_error).value true; document.getElementById(subscribe-form- + type).dispatchEvent(new Event(submit, {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIdssubscribe-btn- + type); } function submitNewEmailSubscriber(token) { submitNewSubscriber(email); } function submitNewSmsSubscriber(token) { submitNewSubscriber(sms); } function submitNewWebhookSubscriber(token) { submitNewSubscriber(webhook); } function submitIncidentSubscriber(token, error) { var incidentCode document.getElementById(submit_incident_code).value; var incidentForm document.getElementById(subscribe-form- + incidentCode); incidentForm.querySelector(inputnamecaptcha_error).value error; incidentForm.querySelector(inputnameg-recaptcha-response).value token; incidentForm.dispatchEvent(new Event(submit, {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIdssubscribe-incident-recaptcha); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, false); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber(email, true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber(sms, true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber(webhook, true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, true); } // tracking clicks email, sms, webhook.forEach(function(type) { var el document.getElementById(subscribe-btn- + type); el && el.addEventListener(click, function() { $.ajax({ type: POST, url: /subscriptions/track_attempt, data: { type: type } }) }) }) // form submission success callbacks $(#subscribe-form-email).on(ajax:success, function(e, data, status, xhr){ if (data.type success) { SP.currentPage.updatesDropdown.hide(); document.getElementById(email).value ; } }); $(#subscribe-form-sms).on(ajax:success, function(e, data, status, xhr){ if (data.type success && data.otp_flow ! true) { SP.currentPage.updatesDropdown.hide(); document.getElementById(phone-number).value ; } }); $(#subscribe-form-webhook).on(ajax:success, function(e, data, status, xhr){ if (data.type success) { SP.currentPage.updatesDropdown.hide(); document.getElementById(endpoint-webhooks).value ; document.getElementById(email-webhooks).value ; } }); $(a.subscribe).on(click, function() { document.body.style.overflow hidden; document.body.style.height 100vh; }); $(div.modal-open-incident-subscribe).on(hidden, function(){ document.body.style.overflow ; document.body.style.height ; }); function submitCaptchaIncidentSubscribe(event) { var incidentCode event.target.id.split(-)2; event.preventDefault(); $.ajax({ type: POST, url: /subscriptions/track_attempt, data: { type: incident } }) document.getElementById(submit_incident_code).value incidentCode; grecaptcha.enterprise.execute(recaptchaIdssubscribe-incident-recaptcha); }/script>script srchttps://www.recaptcha.net/recaptcha/enterprise.js?onloadonloadCallback&renderexplicit async defer>/script> script srchttps://dka575ofm4ao0.cloudfront.net/packs/common-4d053c18cbeef079deb0.chunk.js>/script> script srchttps://dka575ofm4ao0.cloudfront.net/packs/globals-f39f1afbe40d8b149e0b.chunk.js>/script> script srchttps://dka575ofm4ao0.cloudfront.net/packs/runtime-315523c15b4d55375eca.js>/script> script> window.addEventListener(load, function () { const urlParams new URLSearchParams(window.location.search); const messageToken urlParams.get(slack_message_token); const channelName escape(urlParams.get(channel_name)); if(!!messageToken) { switch(messageToken) { case slack_auth_error: HRB.utils.notify(The Slack authorization attempt was unsuccessful. Try again., {cssClass:error}); break; case subscribers_disabled_error: HRB.utils.notify(Slack subscriptions are not enabled on this page., {cssClass:error}); break; case direct_message_channel_error: HRB.utils.notify(Subscriptions aren’t supported in direct messages. Try subscribing again and choose a channel instead., {cssClass:error}); break case duplicate_error: HRB.utils.notify(Youre already subscribed to get Slack notifications in that channel., {cssClass:error}); break; case duplicate_private_channel_error: HRB.utils.notify(`Youre already subscribed to get Slack notifications in #${channelName}. Invite the @Statuspage app to that channel to start getting status updates.`, {cssClass: error}); break; case default_success: HRB.utils.notify(Youre now subscribed to get Statuspage updates in Slack!, {cssClass:success}); break; case private_channel_success: HRB.utils.notify(`IMPORTANT: Invite the @Statuspage app to your Slack channel #${channelName} to start getting status updates.`, {cssClass:success}); break; } } });/script> !-- FOR FLASH NOTICES -->!-- FOR ERROR --> script> $(function() { var $link $(span classcolor-secondary powered-by>a classcolor-secondary target_blank relnoopener noreferrer nofollow hrefhttps://www.atlassian.com/software/statuspage?utm_campaignviu-it.statuspage.io&utm_contentSP-notifications&utm_mediumpowered-by&utm_sourceinapp>Powered by Atlassian Statuspage/a>/span>); var setPoweredByStyles function() { if (!$(.powered-by).length) { $link.appendTo($(.page-footer)) } $(.powered-by).attr(style, display: inline !important; visibility:visible !important; opacity: 1 !important; position:static !important; text-indent:0px !important; transform:scale(1) !important); } setInterval(setPoweredByStyles, 1000); });/script> /body>/html>
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